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Work Background
Queen's University BelfastCommunications & Events Officer
Jan. 2023Belfast, Northern Ireland, United Kingdom
Ulster UniversityCampus Navigator Team Leader
Aug. 2022 - Jan. 2023As part of the Strategic Project Office in the Student & Campus Experience Team, I Supervise and coordinate the smooth and efficient running of the 2022/23 student and staff 'Welcome' to Belfast, ensuring adherence to the enactment of Ulster University's Values and related policies and procedures. Supervise and support the Campus Navigator team and their daily activities; ensuring the 'Welcome' experience for staff, student and visitors is consistently delivered. Find ways to improve the staff, student and visitor experience with effective communication and implementation.
Work closely with other internal & external stakeholders to create, maintain and supervise the holistic onsite 'Welcome' experience, including completion of all daily, weekly, and monthly procedures and checks as defined. Identify and implement improvements to personal and team performance during 'Welcome to Belfast' orientations and associated activities.
Supporting the Staff Experience and Student & Campus Experience project teams, regular meeting attendance and offering expertise, creative solutions to problems and ideas for all activities relating to the 'Welcome' to Belfast.
Recent student events I have helped to coordinate are Welcome weeks, Freshers events, Student wellbeing events such ‘Cuddle a Cavalier’, facilitated Halloween event and regular events at the student union bar, such as comedy nights, drag bingo & live musicians.
Diamond SystemsOffice Administrator
Feb. 2022 - Aug. 2022Belfast, Northern Ireland, United KingdomDuties and Responsibilities: Office- Processing invoices (creation & distribution), using CASH to log system fault issues, process invoices, create purchase orders, create engineer dockets, export invoices to SAGE. Using SAGE to process payments receivable, supplier payments, cheques, bank transfers, bank lodgments, credit control. General office duties such as; filing, scanning, ordering office supplies, handling customer calls and engineer queries, assigning jobs on a scheduler. Marketing – Management of website and all social media profiles (LinkedIn, Facebook, Instagram, Twitter & YouTube), Development of marketing strategy for business. Monitoring analytics and producing reports on performance and creating and producing and editing of all content for social media (graphic design, photography, video & copy). Proficient in google analytics, Hootsuite, Mailchimp.
Shrewsbury Colleges GroupTeacher of Art & Photography
Sep. 2018 - Aug. 2021Shrewsbury, England, United KingdomIn addition to the key duties stated below, I also taught vocational courses at Level 2, 3, 4 & 5 in Photography and Art and became course leader for 1st year level 3. This involved a high degree of data management, admin, preparation for moderation, compiling reports, budget proposals, recruitment, processing application, events management, tracking performance and liaising with members of the team and instruction on provision.
Worcestershire County CouncilTeacher of Art
Sep. 2016 - Aug. 2018Worcester, United KingdomSame as below, with additional responsibilities as a Head of department.
Telford & Wrekin CouncilArt Teacher
Sep. 2015 - Jul. 2016Duties and Responsibilities: Being the lead teacher of a subject, carrying out break duties, participating in CPD, providing support to students, taking part in charity events as part of the ethos of the school, covering any lessons as necessary during free periods, teaching life skills lessons, implementing the discipline & behaviour policy of the school, teaching KS3 & 4 lessons to a high standard, updating student registers and attendance records, participating in marketing & community events for the school, taking part in departmental, year group and staff meetings. Carrying out detailed assessments of individual students, using a range of teaching styles and ICT in lessons. Preparing test and examinations, marking, using assessment data to set targets for pupils. Participating in extracurricular activities such as clubs and student field trips, helping students with their reading, Literacy & Numeracy, participating in mentoring of students. Project management of many different projects through to completion, handling budget and ordering for the department.
Prince PersonnelCustomer Service Administrator
Jan. 2013 - Dec. 2014Responsibilities included; acting as a first point of contact in a busy logistics company, providing customer service to our clients and directing loads, processing high quantities of orders daily, answering and making a high volume of phone calls, use of SAP system, liaising with other departments to ensure smooth operation of deliveries, handling driver and customer queries. (A temporary post whilst on Christmas break from university).
CARGO CONTRACT LOGISTICS LIMITEDLogistics Assistant
May. 2012 - Sep. 2012Telford, England, United Kingdom• Responsibilities included; making a high amount of outgoing calls and receiving daily, handling driver queries with orders, public relations, input of delivery orders and making changes to them via competent use of SAP (Systems, Applications and products in data processing) and liaising with other departments, mainly warehouse staff and sales. (A temporary post whilst on Christmas break from university).
Sheffield Hallam Universitystudent
Sep. 2011 - Jul. 2014
JJB SportsJJB Sales Assistant
Sep. 2007 - Jul. 2011Telford, United KingdomDuties included; stock replenishment, customer service interaction (handling complaints, helping with customer needs etc.), cash handling, electronic till operation, stock take and cleaning. Leading weekly team meetings regarding KPI’s for the week, financial targets, in-house training, management of staff.
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