Nathan Kent

Sales, Service and Experience Expert

Sales & BizDevConsultingLife CoachingAccount ManagerSales ManagerCall CenterCustomer Support RepresentativeSupport SpecialistBusiness Development ManagerSales RepresentativeAppointment SetterCall Center SupervisorCall Center TrainerCustomer ServiceCustomer Success ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistComplaint Resolution SpecialistAdvisorCustomer ResearcherEngagement ManagerCopywritingCopywriterContent Writer

My approach to client success is built on a fundamental principle: discovering not just what customers need, but understanding the deeper "why" behind those needs. This philosophy has consistently delivered exceptional results across sales, onboarding, and client retention. Proven Track Record Sales Excellence: Generated $2.5 million in ARR in my most recent role, with clients demonstrating significantly above-average retention rates due to my relationship-focused approach. Client Success & Retention: Achieved a 98% retention rate while consistently growing existing accounts by 10-30% annually. Several major accounts have more than doubled in value as they expanded globally, thanks to strategic relationship management and proactive issue resolution. Onboarding Expertise: My "why-first" onboarding methodology creates stronger client relationships from day one, leading to: Pre-booking follow-ups around agreed milestones Direct client communication for issues and opportunities Deep visibility into client health and timelines Proactive problem-solving before issues escalate Enhanced cross-selling and upselling opportunities People-Centric Leadership My ability to connect with and understand people was shaped early through boarding school experiences abroad from age 4, developing deep cultural sensitivity and emotional intelligence. This foundation has led to naturally taking ownership of people-focused processes throughout my career, including customer service redesign, staff training, and onboarding optimisation. For the past decade, I've focused intensively on Customer Experience (CX) strategy, understanding that exceptional CX creates truly resilient businesses. Recent Experience My last two roles were with a visionary leader who recognised my ability to scale businesses through superior client relationships. I first helped establish a subscription-based voiceover talent marketplace, achieving rapid growth before transitioning to launch a purchase order solution startup. Under my client success leadership,