Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Hanslope Care LtdOffice Manager
Mar. 2024Milton Keynes, England, United Kingdom• Act as Office Manager and key support to CEO, leading internal and external communications, quality processes, and administrative operations. • Manage staff relations including: staff management, compliance, leading and resolving complaints and incident investigations, disciplinary action, supervisions, and appraisals. • Liaising with external bodies (CQC, NHS, Police, Local Authority) to ensure care compliance. • Maintain and roll out policies and procedures while handling confidential data and staff concerns. • Support initiatives and operational system improvements during a phase of strategic expansion to aid business growth and diversification.
Access Financial Services & Robin Mortgage DesignAdmin Team Leader & Paraplanner, Trainee Mortgage Broker & Administrator
May. 2021 - Feb. 2024Milton Keynes, England, United KingdomLed and grew a brand new in-house Mortgage and Protection Admin team from 2 to 6 members, responsible for daily operations and administration across 2 financial services firms, supporting brokers with mortgage and protection casework. Acted as a key liaison with solicitors, estate agents, and lenders, ensuring timely and accurate case management and progression for multiple brokers. Managed client onboarding and caseload progress through CRM systems (360 & Mortgage Magic CRM's) and lender portals. Directed all client-facing communications regarding mortgage progress and producing essential regulated correspondence such as Suitability Reports.
Proactively managed and drove application progress through management of evidential documentation. Evaluated all documentation to ensure FCA compliance standards and lender criteria were met, before submitting information to lenders and third parties for Agreements in Principle, Offers, Fees, etc. Produced marketing materials for company directors to be used in online and social media marketing campaigns. Developed strong relationships with clients by phone and email, in aid of and supporting cases.
Hanslope Care LtdLeader & Community Care Worker
Mar. 2019 - Jan. 2021Hanslope, England, United Kingdom• One of 4 members of the Leadership Team responsible for managing day-to-day operations and staff, and for working in the community as part of a professional Care Team. • Directly supported the CEO in finance management, HR compliance, business management and marketing, accountable for delivering high quality care to clients in their homes and to meeting care service objectives. • Partnered with management, carers and families to monitor client progress and ensure requirements are met. • Managed key Human Resource duties including: staff interviewing, HR compliance and welfare, documentation in compliance with Care Quality Commission standards, and onboarding into care and company culture. • Created new policies and procedures and implemented them to protect the company and meet compliance.
• Point of contact and support for staff welfare issues and payroll enquiries through online communications.
ROCK HARD MUSIC LIMITEDC Level Managment & Investor
Apr. 2015 - May. 2018Old Wolverton, Milton Keynes• Jointly managed Operations, HR and Supplier Relations for this Music Retail Business as a hands-on Investor into the company. Business Strategy & Development, including all administration of: utilities, insurance, business expenses and staff expenses.
• Working with company accountant; AR/AP, Invoices, VAT.
• Sales & Customer Service, in person, by phone, email and via social media.
• HR functions for the business, including: full-cycle recruitment, payroll, training and onboarding new hires into the company and introducing them to policies and procedures.
• Marketing through print, digital and social media and developed promotions to increase revenue. • Live event management from venue management to promotion and on-the-day execution.
Qube LearningQualifications Advisor & Certifications Coordinator
Jan. 2009 - May. 2011Working the South East & Midlands, Visiting potential Learners at their place of work
Conducting Education Level and Skills Assessment Tests for our NVQ Assessors to examine Signing Learners up to appropriate work based courses and training for their roles and education level
Processing and submitting sign up paperwork
Working from a home base, Managing my daily workload and travelling across the Midlands and South East
In my second role at Qube, I took on the daily running of the new satellite office near Bedford. This role included:
Managing Staff
Managing the certification function of the business
Ordering, processing, collating & posting out learners Qualification Certificates to their Learning Advisors
Using Multiple Systems & Spreadsheets in collaboration with other teams
Dealing with enquiries from Employers & Learners
VT Careers ManagementConnexions Employment & Training Adviser (Young People) & Nextstep Careers Advisor (Adults)
Jan. 2005 - Jan. 2009Milton Keynes, England, United KingdomIn my first role as a Connexions Employment & Training Advisor, my duties included:
Working with Young People Aged 13-24 and Adults
Offering Information and Advice about Careers, Education & Training
Assisting Young People and Adults with Careers Guidance, interview skills & Job Seeking, Including outreach work in community projects
Helping Young People build their CV and Skills Profile
Occasional work with Young Offenders returning to the Workplace I progressed into a role with Nextstep, which focused on supporting Adults with Career Guidance and Advising on Adult Education & Training. Working with Adults & Vulnerable Adults, with job seeking and building CV’s, including homeless people, ex-offenders, adults with disabilities and learning difficulties
Helping adults who were looking to change career, retrain and re-enter the workplace after illness or raising a family Going in to companies and running Redundancy Workshops for staff who were facing company closure or mass redundancy
Operating Walk In appointments in Job Centres, Community Centres, Careers Fairs & Libraries across MK
Intch is a Professional Networking App for the Future of WorkSee more people like Cat on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
501474 people
24
Founder @ Bentley Mills
15
PR & Branding Consultant @ Liz Parry PR
21
Founder/CEO @ Recovery Coach Academy
134512 people
18
Business Assistant @ Self Employed Remote Worker
15
Business Founder and Creative @ Life by the Blonde
15
Project manager