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Work Background
Lands' End BusinessCustomer Service Consultant
Jul. 2024RemoteResolve customer inquiries with a high accuracy rate, handling over 20 calls daily and effectively escalating issues as needed to maintain positive customer relationships. • Utilize CRM software to accurately process and modify customer orders, optimizing operational efficiency. • Address diverse customer needs, contributing to enhanced customer satisfaction and retention. • Processed customer service requests via phone support and email support • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
Lands' EndSales Representative
Sep. 2023 - Aug. 2024Resolve customer inquiries with a high accuracy rate, handling over 20 calls daily and effectively escalating issues as needed to maintain positive customer relationships. • Utilize CRM software to accurately process and modify customer orders, optimizing operational efficiency. • Address diverse customer needs, contributing to enhanced customer satisfaction and retention. • Processed customer service requests via phone support • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
ConvergentCustomer Service Specialist
Apr. 2019 - Aug. 2023RemoteResponded to customer inquiries regarding medical policy details via phone and email, ensuring clear and effective communication. • Processed and distributed customer documents with a strong commitment to meeting deadlines. • Delivered customer service focused on exceeding expectations, thereby improving customer satisfaction and loyalty. • Handled payment transactions for deductibles and coinsurance efficiently. • Provided assistance to patients with insurance-related questions, helping to resolve their concerns.
GOES Physicians, Inc. dba Greater Ohio Eye SurgeonsOffice Administrator/Front Desk Clerk
Oct. 2017 - Apr. 2019Springfield, Ohio, United States• Managed front desk operations, ensuring a welcoming atmosphere and efficient administrative workflows. • Processed patient information and verified insurance, enhancing patient registration efficiency. • Ensured compliance with billing and coding protocols, maintaining accuracy and regulatory standards. • Supported HR tasks and improved communication between staff and patients, fostering a collaborative environment.
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