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Work Background
US Census BureauLead IT Specialist
Feb. 2014ECON Infrastructure SupportWindows System Admin & Team Lead with a specialization in all things IIS.
US Census BureauIT Specialist
Mar. 2006 - Mar. 2013Suitland, Maryland, United States• Resolved software issues for Microsoft Office, McAfee Endpoint Encryption, Adobe Reader, SAS, and ArcGIS. • Conducted desktop re-imaging, including data backup, OS reinstallation, and software restoration. • Ensured seamless operation of desktop systems at the US Census Bureau in Suitland, Maryland.
SAICHelp Desk Technician
Feb. 2002 - Mar. 2006Supported a 5000+ user base at the US Census Bureau with a mixed Windows XP/Novell OS environment.
SAICDesktop Support Technician
Jan. 2002 - Dec. 2006
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