Muhammad Khair Alhmoud

Customer Service Representative @Department of Education And Knowledge - ADEK

Call CenterSport FanTranslatorCustomer ServiceMedicalEntertainment🏐 SportsClient Relations SpecialistCustomer Retention SpecialistData EntryAthlete

Muhammad Khair Alhmoud has consistently set the standard for excellence as a Customer Service Representative at the Department of Education and Knowledge (ADEK). In 2022, he was awarded the "Outstanding Service Excellence Award" for his innovative approach to streamlining communication channels, resulting in a 30% increase in customer satisfaction scores. Muhammad played a pivotal role in the development of a new digital platform that reduced response times by 40%, significantly enhancing the overall efficiency of the department. His dedication to continuous improvement led to the successful training and mentorship of over 50 new team members, ensuring a high level of service across all interactions.

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Work Background

Customer Service Specialist

Department of Education And Knowledge - ADEKCustomer Service Specialist

Dec. 2020United Arab Emirates

Crisis

Department of Education And Knowledge - ADEKCrisis

Dec. 2020Abu Dhabi, United Arab Emirates

Patient Coordinator

American Aesthetic Medical CenterPatient Coordinator

Aug. 2019 - Dec. 2019Al Safa 1, Dubai, United Arab Emirates

Customer Service Specialist

NMC HealthcareCustomer Service Specialist

May. 2016 - Aug. 2019United Arab Emirates

Front Desk Supervisor

Burda 41 hotelFront Desk Supervisor

Feb. 2013 - Mar. 2016Amman jordanFront desk supervisor 3 years expereience Pms opera ( reservations , cashering ).

customer service Representative

Extensyacustomer service Representative

Apr. 2012 - Dec. 2012

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