Karen Gomes

Client Relationship Manager

Financial PlannerFinanceInsuranceInvestment ManagementBrazilInvestor & VCMarketingAffiliate MarketingInfluencer Marketing ManagerDigital Ads ManagerCall CenterCustomer ServiceClient Relations SpecialistChat SupportLive ChatService Quality ManagerAssistantAdministrative AssistantPersonal AssistantExecutive AssistantOffice AssistantOffice AdministratorCopywritingCopywriterContent WriterEditorBlog ManagerTranslatorInterpretation SpecialistTechnical TranslatorBilingual Communications Specialist

Proactive and results-oriented professional with over 3 years of experience in the financial market and 2 years and 6 months as an Investment Advisor, holding the required financial certification to operate in the field. Throughout my career, I have completed multiple specialized courses in finance, investment strategies, and client relationship management, enhancing both my technical expertise and advisory skills. I also bring extensive experience in customer service, client support, and sales, having worked in roles focused on relationship management, lead generation, upselling, cross-selling, and revenue growth. Skilled in customer relationship management (CRM tools), problem-solving, and delivering exceptional service in fast-paced and multicultural environments. Additionally, I have hands-on experience in digital marketing and paid traffic management, including Meta Ads (Facebook & Instagram Ads) and Google Ads campaign creation, optimization, and analytics. I have completed specialized mentorship in Meta advertising and a professional course in Google Ads, enabling me to develop data-driven strategies to improve campaign performance. I also have experience in social media marketing, content creation, and independent project management, leading initiatives from planning to execution. Currently seeking remote opportunities with international companies where I can contribute with my communication skills, adaptability, problem-solving abilities, and results-oriented mindset. Key Skills: Customer Support · Sales Strategies · Lead Generation · Conflict Resolution · CRM Tools · Financial Market Knowledge · Investment Advisory · Paid Traffic (Meta & Google Ads) · Campaign Optimization · Social Media Marketing · Project Management · Team Leadership · Process Optimization Languages: Portuguese (native), English (intermediate – improving daily) I am committed to continuous learning and professional growth, with additional training in financial markets, digital marketing, remote team collaboration tools, and ongo