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Work Background
Farm Credit Financial Partners, Inc.Salesforce Administrator
Jan. 2019Springfield, Massachusetts Metropolitan AreaServes as the primary system administrator for the Salesforce.com and nCino environment. . Handles all administrative functions such as account maintenance, reports and dashboards, workflows, and other routine tasks. . Completed regular internal audits and prepares for upgrades . Works with other institutional management teams to establish suitable processes to support administrative, development, and change management activities. . Assists in training of new users and grow the Salesforce.com skill set across the organization. . Configure items needed for partnered associations through nCino, create and run test scripts. . Check in code with Visual Studio and deploy changes to environments for testing or production.
Farm Credit Financial Partners, Inc.Customer Analyst I
Mar. 2018 - Jan. 2019Agawam, Massachusetts. Providing technical support to partners association. . Running SQL reports per association upon request. . Assisting with on-boarding of new associations through data validation and production support. . Creating documentation and storing it in the knowledge based library for other users to access and gain knowledge from.
Liberty Mutual InsuranceCustomer Service Associate
Jan. 2017 - Mar. 2018Springfield, Massachusetts Area. Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line. . Builds rapport with each customer. . Listens to customers' requests and inquiries. . Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary. . Processes policyholder transactions accurately and within Customer Response Center established time standards.
Amazon ServicesPick/Pack Process Assistant
Sep. 2015 - Jan. 2017Windsor, ctManage flow and distribute staff accordingly to ensure units are sent out efficiently. Trained new hires and retrained associates struggling to meet metrics. Worked closely with area and senior ops manager to problem solve flow of products through warehouse. Supervises recieving dock to make sure all of our fulfillment is going smoothly, makes sure there is an accuarate count in our system for products to be purchased by consumers after being checked in. Works with management to coach them as well as new outbound recievers in all aspects of recieving, and troubleshoot recieving errors from incoming vendors.
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