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Work Background
Prime Boiler Services LtdRental Coordinator
Nov. 2024Red Deer, Alberta, CanadaRental Coordination - Manage the complete rental process, from initial client inquiries to equipment delivery and return. Includes coordinating agreements, contracts, & ensuring all documentation is accurately completed & compliant with company policies & regulations. Scheduling & Resource Management - Organize & schedule operator rotations. Oversee scheduling of all logistics & travel arrangements, including coordinating purchase order creation, & necessary billing processes. Equipment Utilization & Tracking - Monitor & track equipment utilization to ensure efficient deployment & return. Provide regular updates on equipment availability, rental durations, & equipment status to ensure smooth logistics & resource allocation. Customer Engagement & Relationship Management - Support the Rental Manager in building & nurturing strong relationships with existing & potential clients. Understand client needs, offer tailored solutions, & help communicate the value of our equipment rental services. Logistics Coordination & Reporting - Oversee logistics of equipment delivery, & pickup, to ensure timely & accurate execution. Prepare & maintain detailed reports on rental activity, equipment status, & operator rotations, & share relevant updates with internal teams and clients. Ensure all administrative details, including travel & billing, are properly documented and communicated. Problem Resolution & Support - Proactively address & resolve any issues that arise during the rental process, such as scheduling conflicts or equipment logistics. Work alongside the Rental Manager, Field Supervisor, & other departments to troubleshoot and address challenges, minimizing downtime & maximizing customer satisfaction. Administrative Support - Provide key administrative support to rental team, including coordinating the creation of PO's, billing documentation, & other necessary paperwork. Ensure timely & accurate information flow between departments & clients for smooth operations.
Prime Boiler Services LtdBusiness Support - Rentals/Maintenance/Water Treatment
Sep. 2023 - Nov. 2024Red Deer, Alberta, CanadaAs the Business Support for Rentals/Maintenace/Water Treatment I am in charge of the Administration of work orders, jobs, purchase orders, rental contracts and invoicing (including entering invoices into third party sites as requested by clients) and related administration and follow up. I also make sure the high-volume file management is taken care of including: maintaining company asset tracking and reporting, ensuring hard copy and electronic files are complete, all authorizations and information is present for work completed. tracking asset utilization and when permits need to be updated. I Work closely with Operations Manager and their department with job information and requirements. Coordinate with the Service department on all rental equipment and service/repair issues to the Rental Fleet. I collect all the Timecard collection, review, code, and entry for all field staff. Support field, rentals requirements/clearance, hotels. I Assist in maintaining all the document controls for the above departments. I am proficient in Microsoft Office, & SharePoint
Prime Boiler Services LtdBusiness Support - Rentals/QHSE
Nov. 2021 - Sep. 2023Red Deer, Alberta, CanadaAs the Business Support for Rentals/QC/Safety I am in charge of the Administration of work orders, jobs, purchase orders, rental contracts and invoicing (including entering invoices into third party sites as requested by clients) and related administration. I also make sure the high-volume file management is taken care of including: maintaining company asset tracking and reporting, ensuring hard copy and electronic files are complete, all authorizations and information is present for work completed. tracking asset utilization and when permits need to be updated I Work closely with Operations Manager and their department with job information and requirements. Coordinate with the Service department on all rental equipment and service/repair issues to the Rental Fleet. I collect all the Timecard collection, review, code, and entry for all field staff. Support field, rentals, project employee site safety requirements/clearance, booking training and hotels. Participate in new hire safety orientation. Assist with Quality Control documents & forms. Assist with Workhub administration. Assist with administration of safety regulatory sites WCB Worksafe BC, clearance letters / COI, registrations Assist with administration of contractor compliance sites ISN, Complyworks, Avetta. I am proficent in Microsoft Office, & Sharepoint
Kadant Carmanah DesignSales Administrator
May. 2015 - Jan. 2020Vancouver, Canada AreaAs the Sales Administrator I am responsible for registering our sale team for Trade shows, maintaining our brochures and promotional materials. I am responsible for entering the week's billable time for the Engineers. I maintain project/proposal client database information both in paper and electronic format. I edit service reports and presentations before being sent to the client, as well as put together our training and site manuals. due to the varying nature of this position I have also assisted in creating many different policy's and procedures. I have Client/vendor/and internal communications via email, telephone and face- to-face. I also do reception duties, and meeting and social arrangements. I am on the Health and Safety committee and floor warden, I keep track of first aid training required, the inventory of the first aid supplies, reporting of the first aid records, and submitting those statistics to our clients through various safety databases. I am also responsible for Hearing tests and Flu shots and other WCB requirements. This position involves coordinating work with many departments and as such I get to work with many different people.
Solaris MCIDocument Control Specialist
Jun. 2014 - May. 2015Vancouver, Canada AreaAs a Document Control Specialist, I worked on several different projects for various clients, I was responsible for process engineering documentation to and from client. I handled vendor documentation including incoming for squad check as well as returning documentation and drawings back to the vendor. I handled Internal Squad checks for the Engineers and kept track of document changes, while adhering to department and client procedures. I had client, vendor, and internal communications via email, telephone and face- to-face. I also was in charge of filing electronic and hard copy documentation. I dealt with different data management systems, as well as our internal internet and timekeeping systems.
ChemeticsQuality Assurance Administrator
Jan. 2014 - Jun. 2014Vancouver, Canada AreaAs the Quality Assurance Administrator I was responsible for tracking and logging of Quotes and Sales and sending out weekly reports to the managers, I updated the MSDS library as they expired, maintained the local library and was responsible for the Office sustainability program which also included tracking and updating paper usage, compost and client sustainability target posters. I was in charge of filing Quality Control and Project Documents both Manually and Electronically, and uploading and maintaining the internal operating system. I Was a member of the Occupational Health and Safety committee, Green committee, and Social committee. I used Microsoft Office daily in this position.
ChemeticsCustomer Service Coordinator
Dec. 2010 - Jan. 2014Vancouver, Canada AreaAs the Customer Service Coordinator My responsibility's included tracking and logging of Quotes and Sales with weekly reports that where sent out to the managers. I was in charge of setting up meeting rooms for manager’s guests. I helped with quoting job costs for our clients part of which was setting up the budget and cash flow, and keeping clients updated on status of the active jobs. I coordinated with the accounting department about payments and sending out invoices for my project’s. I was in charge of tracking Inventory at our warehouse, and sending weekly updates to the fabrication shop on current and future workload. I was in charge of record retention and I filed Quality Control and Project Documents both Manually and Electronically. I was also on the Health and Safety, Green committee and Social committees. In this position I used Microsoft Office every day.
XeroxOffice Assistant
Feb. 2010 - Dec. 2010Vancouver, Canada AreaAs the Office Assistant I was responsible for Shipping, Receiving and tracking packages, as well as sorting and delivering the Canada post mail. I did reception which included Switchboard for 110+ employees Faxing, Photocopying, Emailing, and Scanning. I did the mail runs around the office and set up meeting rooms for employees guests. It also included printing and making manuals to send out to the client, and maintenance of the printers. I was in charge of the supply cabinet and keeping the supplies full. I was also on the Health and Safety Committee.
THE SHOE COMPANY LTDStore Associate
May. 2008 - Aug. 2008Red Deer, AlbertaMy Responsibilities included assisting customers in finding the right shows for them (proper sizing and fit) ringing through their purchases and balancing the till at the end of my shift. This was a short term contract before going back to school.
Best Buy CanadaSenior Operations Associate
Feb. 2008 - May. 2010Red Deer AlbertaAs a Senior Associate I was in charge of training and orienting new associates. I also had to do monthly reviews to track their progress. I have to open the tills and do Morning Administrative work (Sorting receipts, emailing out previous days sales numbers, ect.) and balance and reconcile the tills and safe at the end of the night. I Assisted customers with returns and exchanges, and assisted making the stores weekly schedule and budgeting hours for 100 employees. I had 15 staff directly reporting to me that I delegated tasks to.
ConvergysSenior Lead Resolution Specialist
Jun. 2005 - Feb. 2008Red Deer AlbertaAs one of the Senior Lead Resolution Specialist's I Managed escalated situations and customer calls. I answered agent’s questions and requests and monitored agents calls and provided feedback for quality purposes. I oversaw customer accounts in the billing systems and orientated and trained new employees with call procedures. I adjusted time-cards and worked with Microsoft Office, I also filed employee’s information such as pay stubs, newsletters and coaching logs.
ZellersStore Assistant
Jan. 2003 - Jan. 2005Red Deer, AlbertaI was a teller. I was responsible for ringing peoples purchases thorough. counting the register a the end of my shift and assisting people in finding items throughout the store. I also assisted in store cleaning and stocking.
S.S KlondikeTour Guide
Jun. 2002 - Aug. 2004Whitehorse, YukonThis was a Summer position that I worked at for 2 Summer's in a row. I was in charge of stocking the souvenirs in the store and handing the cash for people purchasing the tour of the boat. I would also take them on tours of the boat to explain the history of the Yukon. I would also direct to different attractions in town.
The CentriumConsession Stand Attendant
Jan. 2001 - Jan. 2003Red Deer AlbertaThis was my first job working at the Red Deer Centrium arena. there were several stands that I worked at during hockey games and concerts. I was responsible for making popcorn and filling drinks, pouring Ice Cream ect. I also helped with stocking supplies and ringing in people's orders. This was open during the school/ hockey year.
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