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Work Background
HumanOp TechnologiesChief Operating Officer
Oct. 2024Cupertino, California, United StatesAs COO, I'm focused on orchestrating operational excellence to ensure the seamless delivery of our transformative, patented human assessment technology. My mission is to build scalable systems and foster a high-performance culture that empowers both our internal team and our growing client base. Since stepping into this role, I have focused on building a robust and efficient operational engine to prepare the company for its next phase of growth. Slashed monthly operating costs by 35% by implementing AI-driven automations that reduced time on core tasks by up to 80%. Engineered and launched the company's first Executive Leadership Retreat program, creating a powerful new revenue stream and a direct sales pipeline for our premium software offerings. Replaced the entire traditional sales function with a custom-built, 3-part AI automation for outreach, support, and scheduling, which began delivering qualified leads within its first week. #OperationsManagement #COO #AIforBusiness #ProcessAutomation #Leadership
WhadifFractional COO
Jan. 2023 - Oct. 2024United StatesServed as a strategic operational advisor for eight client companies (up to $3M ARR), implementing a proprietary "Harmonious Business Architecture" to resolve operational chaos, rebuild company culture, and enable scalable growth. Drove a company-wide cultural and structural transformation across client organizations, resulting in an 80% increase in staff engagement and clarity. Reduced wasted operational spending by 5-15% for clients by analyzing financial statements to identify and eliminate cost inefficiencies and budgetary blind spots. Increased leadership capacity by 10-25% by systematically identifying and resolving critical bottlenecks in finance, production, and service delivery within 1-4 weeks. Successfully guided the company through a strategic merger with HumanOp Technologies in October 2024.
Twisted Ink FlemingtonOwner
Oct. 2018 - Aug. 2023Flemington, New Jersey, United StatesFounded, built, and scaled a custom merchandise company from a startup concept into a seven-figure business, leading all aspects of operations, strategy, finance, and team management. Grew the business from $0 to over $1,000,000 in annual revenue through strategic process optimization and a relentless focus on customer experience. Engineered a hyper-efficient production system that was 75% faster than the industry standard by simplifying SKUs and standardizing workflows, reducing order fulfillment time from weeks to hours. Achieved and maintained a perfect 5-star Google Review rating—20-30% higher than all local competitors—driving significant repeat business and brand loyalty. Successfully executed a profitable sale of the business to a private buyer in 2023.
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