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Work Background
Wagner Home DeskFull Time Opportunity Seeker
Feb. 2025Austin, Texas, United StatesSince completing my role on an immigration project with ICF Consulting—a position I truly loved—I have been actively seeking new opportunities that align with my skills while also challenging me to grow. My goal is to continuously develop my expertise so I can make a meaningful contribution to the world. During this transition, my daily activities include researching roles on LinkedIn, connecting with professionals to learn from their career journeys, upskilling through platforms like Coursera and Udacity, exploring graduate programs, and refining my career direction. I thrive in both collaborative environments and independent work, bringing a strong sense of initiative and adaptability. While I prefer remote work for its efficiency and alignment with my family’s needs, I am open to hybrid opportunities. If you’ve read this far, I’d love to connect—whether to explore opportunities or gain insights on professional growth!
ICFTeam Lead, Intake
Nov. 2023 - Feb. 2025United StatesAs a Team Lead in In-Take Registration, I specialize in data quality assurance, ensuring the accuracy and integrity of client data. My expertise extends to researching vetting methods for licensed attorneys and utilizing various platforms for evidence gathering. I've spearheaded the creation of a comprehensive resource on Mural, outlining project guidelines and standard operating procedures to streamline team efforts. My role involves guiding my team in setting and understanding SMART goals, facilitated through a process guide I developed on Mural. I'm also active in fostering team spirit by organizing virtual team-building events that promote collaboration and cohesion. In my collaborative efforts, I've contributed to the development of vetting processes for Legal Service Providers and Refugees, constantly seeking ways to enhance efficiency in our procedures and guidelines. I provide support to new team members, offering clarity on policies and procedures, and extend my support to ICF's clients by coordinating intake with EAAs at Afghan Support Centers. My analytical skills come into play as I synthesize data from focus group surveys, offering insights into data trends, and as a member of the CQI team, I'm involved in quality improvements and data analytics learning. I adeptly manage project inbox issues, providing timely and effective solutions. Additionally, my comprehensive research skills enable me to identify key priorities and values of potential client stakeholders, a skill I utilized in a volunteer project with the Capture Team, demonstrating my commitment to stakeholder engagement and project success.
ICFLegal Services Provider Coordinator
Feb. 2023 - Sep. 2024
Children At HeartCoordinator/Executive Assistant
Apr. 2018 - Feb. 2023Round Rock, TX• Coordinated executive communication for internal and external relations, ensuring smooth operational functions. • Managed multiple boards and facilitated effective meeting coordination and documentation. • Oversaw the client scholarship grant program, ensuring successful implementation and impact.
Matr BoomieOffice Administrator
Oct. 2017 - Apr. 2018Austin, Texas, United States• Developed office procedures for accounts payable and receivable, supply orders, and team building to ensure smooth workflow for a staff of 15. • Coordinated Human Resource efforts including 401k contributions, employee insurance enrollments, and employee on-boarding. • Supervised company vendor relations and provided oversight of monthly expenses to CEO.
TRUSTY OAKVirtual Assistant
Sep. 2015 - Oct. 2017Austin, TX• Assisted entrepreneurs and small businesses in delegating daily tasks to enhance business functionality. • Reconstructed business documentation for clarity and efficiency. • Developed and implemented processes to streamline operations and improve overall productivity.
Querencia at Barton CreekExecutive Assistant
Apr. 2013 - Jan. 2017Austin, TX• Assisted Executive Director with daily scheduling and maintained positive vendor relationships. • Acted as a liaison between the Executive Director and individuals for inquiries and appointments. • Drafted correspondence, conducted research, and coordinated fundraising campaigns.
Alliance Abroad GroupCompliance Associate
Mar. 2012 - Apr. 2013Austin, Texas Area• Conducted detailed audits of Federal documentation for the Department of State to authorize visa documents for exchange visitors. • Coordinated international shipments with daily deadlines and communicated delivery updates to various parties. • Analyzed methods for process improvement within the department to enhance efficiency and accuracy.
Querencia Barton CreekBusiness Office Assistant
May. 2007 - May. 2012Austin, TX• Provided administrative, accounting, and payroll support to executives and staff at Querencia Barton Creek in Austin, TX. • Coordinated fundraising campaigns and answered client billing questions to ensure smooth operations. • Entered data into finance/payroll systems with accuracy and efficiency, showcasing strong attention to detail.
Lorenz & Lorenz, L.L.P.Office Manager
Aug. 2006 - May. 2007• Managed office administrative functions and supervised a team of 4 legal assistants to ensure smooth operations. • Handled client payments, coordinated with medical providers, and organized legal files efficiently. • Implemented new organizational systems to streamline office processes and increase productivity.
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