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Work Background
Majestic WineAssistant Manager
Oct. 2017 - Aug. 2022United Kingdom, EdinburghThe In-Store Wine Sales Manager is responsible for overseeing the wine department within a retail store, driving sales through expert product knowledge, customer engagement, and effective team leadership. This role combines retail management, inventory control, and a passion for wine to create a dynamic and informed shopping experience for customers.
Key Responsibilities:
• Lead and manage daily operations of the wine section, including merchandising, promotions, and staff supervision
• Provide exceptional customer service, offering knowledgeable recommendations based on customer preferences and food pairings
• Monitor inventory levels, conduct stock checks, and coordinate with suppliers to ensure optimal product availability
• Train and develop staff on wine knowledge, sales techniques, and customer service standards
• Organize in-store wine tastings, special events, and promotional displays to increase engagement and sales
• Analyze sales performance, customer feedback, and market trends to make informed purchasing and merchandising decisions
• Maintain cleanliness, compliance, and attractive presentation of the wine area in accordance with store policies
• Ensure adherence to all regulations regarding alcohol sales, including age verification and licensing requirements
Required Skills and Qualifications:
• Strong knowledge and passion for wine, including varieties, regions, and food pairings
• Proven experience in retail sales, preferably in wine, spirits, or specialty grocery
• Excellent communication, leadership, and customer service skills
• Familiarity with point-of-sale (POS) systems and basic inventory software
• Ability to train and motivate staff in a fast-paced retail environment
• WSET Level 2
Public Health EnglandLaboratory Assistant
Jan. 2015 - Jan. 2017United Kingdom, ColchesterA Laboratory Assistant supports scientific and technical staff by performing routine laboratory tasks to ensure accurate testing, smooth operations, and a clean, safe working environment. This role is vital for maintaining lab efficiency and assisting in the preparation and execution of experiments or diagnostic tests.
Key Responsibilities:
• Prepare, clean, and sterilize laboratory equipment, glassware, and workspaces
• Assist in the setup of experiments and the preparation of chemical solutions or samples
• Label, organize, and maintain accurate records of specimens, test results, and inventory
• Perform basic laboratory tests under the supervision of senior staff or technicians
• Handle and store chemicals, samples, and biological materials according to safety protocols
• Record data, compile reports, and assist in the documentation of findings
• Dispose of hazardous and non-hazardous waste in accordance with health and safety regulations
• Monitor lab inventory and restock supplies as needed
• Ensure compliance with laboratory safety and hygiene standards
Required Skills and Qualifications:
• Strong attention to detail and ability to follow precise instructions
• Good organizational and time-management skills
• Basic knowledge of laboratory safety and procedures
• Proficiency in using laboratory equipment and basic computer applications
• Excellent communication and teamwork skills
NHS EnglandRecords Clerk
Jul. 2011 - Jul. 2013United Kingdom, ColchesterAs Records Clerk is responsible for organizing, maintaining, and retrieving both digital and physical records and documents to ensure efficient information management within an organization. This role supports administrative processes by ensuring accurate data entry, file organization, and secure document handling in compliance with company policies and regulatory standards.
Key Responsibilities:
• Create, update, and manage physical and electronic filing systems
• Accurately input and maintain data in databases, spreadsheets, or document management systems
• Retrieve files and documents as requested by staff or authorized personnel
• Ensure all records are securely stored and accessible only to authorized personnel
• Perform regular audits to verify accuracy and completeness of records
• Prepare reports and summaries based on recorded data
• Scan, copy, and digitize documents to convert physical files to electronic formats
• Follow retention schedules and assist with archiving or securely disposing of outdated records
• Maintain confidentiality and comply with data protection policies and regulations
• Support administrative tasks such as labeling, indexing, and filing documents
Required Skills and Qualifications:
• Strong attention to detail and accuracy
• Good organizational and time-management skills
• Proficiency in Microsoft Office (especially Word and Excel) and document management software
• Ability to handle confidential information with integrity
• Excellent communication and interpersonal skills.
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