VerizonCustomer Service Representative
Jul. 1998 - Jul. 2000Track all incoming field technician equipment repairs
* Make proactive calls to customers to improve service
* Assist in taking emergency outage calls and shipping the proper equipment to restore service. Skills Windows 95, Windows 98, Windows 2000, Windows NT, Windows XP, Windows Vista, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Word Perfect, Adobe Acrobat, VISION, GTEAMS, TRAINS, SMS, Workbrain/ RDM/RAMS Payroll System, AP-One, Microsoft Outlook, cc:Mail, Lotus Notes, ICA/TEDS Administrator (Citrix Program), Win DSX (Card Access System), SAP, Client Contact, PeopleSoft