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Work Background
Manulife SingaporeAssistant Manager
Jul. 2017SingaporeMonthly Operations Reports. Leads in the generation of monthly operations reports which allows the company to monitor KPIs against set targets. Operations Data Analysis. Extracts, transforms, cleanses, and visualizes data to provide insights, identify pain points, and opportunities for process improvement to senior management. Facilitates in-depth business discussions and presentations with local and regional senior management regarding operations metrics and KPI results. Collaborates with Operations Heads, and team members, to gain deeper insight to KPI results, identify opportunities for improving the processes, and deliver on set targets. Provides support in forecasting of Operations' KPIs, which allows the organization to set realistic targets based on historical data, and forecasted business events. Provides data analysis and supports senior management in quantifying improvements from projects and system enhancements. Manages over 80+ operations KPIs, their definitions and calculations, ensuring alignment between local, regional, and global stakeholders.
Regional Data Office, Manulife Business Processing ServicesProcess and Data Analyst
Sep. 2012 - Jun. 2017Quezon City, National Capital Region, PhilippinesProcess Discovery and Design. Designed and modeled workflows for multiple Manulife territories in Asia which include: Singapore, Philippines and Vietnam; covering multiple value streams such as new business, claims, and policy services. Data Analytics and Dashboard Design. Designed and created dashboards for several insurance value streams. New Business Process Discovery ‑ Manulife Philippines. Generated current‑state process models for core new business processes such as Application Intake, Data Capture, Underwriting, Case Management, and Policy Issuance.
Strategic Initiatives & Learning, Manulife Business Processing ServicesTraining Specialist
Sep. 2011 - Aug. 2012Quezon City, National Capital Region, PhilippinesSpearheaded delivery of process modeling training in MBPS. Trained participants from various teams in MBPS. Coordinated and delivered new hire on‑boarding and compliance training for MBPS. Designed and developed training materials and user guides for compliance training and business outsourcing processes.
John Hancock Retirement Plan Services, Manulife Business Processing ServicesBusiness Process Associate
Jun. 2010 - Aug. 2011Quezon City, National Capital Region, PhilippinesProcessing of licenses for brokers and broker-dealers of JH RPS. Data encoding of contact details and updating of client records. Recognized as best in productivity and accuracy for multiple review periods.
Manulife Asset Management (Singapore) Pte. Ltd.Assistant Manager
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