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Work Background
Government AgencyProgram / Project Manager
Jul. 2020Sydney, New South Wales, Australia
OptusProgram Manager - Cloud
Apr. 2018 - Jul. 2020Sydney, AustraliaCustomer Loyalty Delivered trans-formative capability for the Optus Perks loyalty program within the Customer Value Tribe for the consumer market. Heavy engagement with Product owners, Regulatory & Privacy, Legal, Data Scientists and Analytics teams, Design and Customer Experience owners, IT and System owners, Business Risk, Customer Service and Training teams to ensure continuous delivery exceeds expectations. Regulatory / Compliance Delivered in under significant time pressure new ACMA regulatory legislation to over 15 customer facing channels; impacting over 70% of the Optus workforce; included over 50 stakeholders across the matrix style organisation; built new customer facing and back office platform feature releases to ensure compliance; delivered reporting capability across each impacted customer facing channel with new data warehousing/analytics and presentation layer for Regulatory team and ACMA auditors.
QantasProgram Manager - Cloud
Aug. 2017 - Apr. 2018Mascot, NSWManaging Program to migrate applications from Data Centre to AWS Cloud based on current business and IT risk. Managing on-shore and off-shore Agile Scrum teams in journey for re-factor, re-build, or shift and lift applications to cloud. Managing program financials, business education, testing cycles, and delivery processes. Budget approximately $21m pa.
FlexCareersCTO
Aug. 2016Sydney, AustraliaI provide technology advisory role to FlexCareers.
The technology advise includes systems, platforms, tools, content, process and people.
OptusProgram Manager - ICT
Aug. 2014 - Aug. 2017Macquarie Park, NSWLead Cross Functional teams through the end to end delivery of enterprise level ICT products and services to the market for Optus Business. Ultimately responsible for delivering the business benefits, customer experience and financial outcomes as per the annual operating plan. Budgets ranging from $500k - $5m Products / Programs include:
- Cyber Security & ID Management
- Fixed Line product capability
- Mobile Line product capability
- Cloud Infrastructure
- WANx
Dimension DataProgram Manager - SaaS
Jan. 2012 - Jul. 2014North RydeLed new Cloud SaaS development program from inception through to product release. Collaborated with stakeholders and cross-functional teams across domestic and international borders. Managed communication streams for successful product and infrastructure roll-outs and release cycles of major and minor updates on all published Cloud Services. Managed budgeting and reporting to senior leadership at CXO level. Budgets ranged from $3m -$15m per product.
Key Projects: Managed global rollout of Microsoft Cloud platform to all data centre locations including Amsterdam, Hong Kong, Johannesburg, London, Melbourne, Sydney, and Tokyo. This SaaS-based enterprise model was built ready for end-user implementation and allowed customers to purchase Microsoft Exchange, SharePoint and Skype for Business products for their enterprise.
Managed development and rollout of Cloud backup service across multiple data centre sites globally. This is the use of CommVault technologies via API set, a SaaS based model for both Cloud and on-premise workloads.
Managed development of an Enterprise Mobility service across multiple company sites. This is the use of AirWatch technologies via API set, a SaaS based platform for MDM customers.
Led Unified Comms service across multiple company sites. This is the use of Cisco call manager technologies via API set, which effectively migrated customer on-premise call manager workloads to Cloud data centre locations.
Built dedicated product teams and established Product Owners. Implemented SCRUM Agile performance with R&D team. Grew team from five to eighty-five members within eighteen months.
BlueFire CorporationSenior Program / Project Manager
Mar. 1999 - Dec. 2011North RydeIn March, 1988 I was employed by BlueFire Corporation, and later that year joined on as a partner in the start up business. My role as Project Manager commenced, and over the journey of a start up business, migrating up with the SME customer base, I became the Senior Program Manager for the team. The team consisted of 5 senior project managers, and 10 network and systems engineering resources. I advanced the project team to be Certified in Prince2 project management methodology. Dimension Data took over BlueFire Corporation in 2008. Throughout this 13 year window , my role expanded from then to a broader team management, whilst still managing senior programs. Key Project:
Managed the build of private cloud infrastructure for University client. Program Managed cloud Transformation with Citrix vCloud Director workload deployment SaaS platform. Assisted migrations of some 500+ applications across 26+ departments. Assisted built and migration of some 2,500 workloads on private cloud.
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