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Work Background
QNB EgyptLead relationship Manager Corporate and SMEs Finance
Sep. 2018New Borg El Arab, Alexandria, Egypt1. **Client Relationship Management**: - Build and sustain long-term relationships with corporate and SME clients. - Serve as the main contact, promptly addressing clients' financial needs and concerns. 2. **Financial Advisory and Solutions**: - Offer customized financial solutions, including loans, credit, investments, and risk management. - Regularly assess clients' financial health and recommend suitable products and services. 3. **Business Development**: - Seek new business opportunities to grow the corporate and SME client base. - Work with marketing and sales teams to develop strategies for client acquisition and retention. 4. **Portfolio Management**: - Manage and optimize a portfolio of corporate and SME clients for performance and profitability. - Monitor clients' financial activities to identify risks and opportunities. 5. **Customer Service Excellence**: - Deliver exceptional service to ensure high customer satisfaction. - Address and resolve client issues and complaints efficiently. 6. **Market Analysis and Strategy**: - Stay informed on market trends, economic conditions, and regulatory changes. - Develop strategies to adapt to market changes and maintain competitiveness. 7. **Team Leadership and Training**: - Lead and mentor a team of relationship managers, providing necessary training. - Conduct regular workshops to improve team performance and client management skills. 8. **Reporting and Documentation**: - Prepare and present reports on portfolio performance, risk assessments, and business activities. - Maintain accurate client records and documentation in compliance with regulations. 9. **Collaboration and Networking**: - Work with internal departments to ensure smooth service delivery. - Network with industry professionals and participate in events to boost company visibility and influence. 10. **Strategic Planning**: - Contribute to the development and execution of the bank’s strategy
QNB GroupRealtionship Executive
Jul. 2013 - Oct. 2018Alexandria, Egypt1. **Client Acquisition and Relationship Management**: - Identify and onboard potential corporate and SME clients to grow the bank's customer base. - Build and nurture strong, long-term relationships with both corporate and SME clients to ensure their satisfaction and loyalty. Act as the primary point of contact for all client inquiries and needs. 2. **Financial Advisory and Customized Solutions**: - Provide expert financial advice and guidance to corporate and SME clients, helping them understand and choose appropriate banking products such as loans, credit lines, and investment options. - Tailor banking solutions to meet the specific financial needs and goals of each corporate and SME client, ensuring they receive the best possible support for their business growth. 3. **Risk Assessment and Portfolio Management**: - Conduct thorough credit risk assessments and financial analyses to evaluate the creditworthiness of corporate and SME clients. - Manage a portfolio of corporate and SME clients, monitoring their financial health and performance to mitigate risks and ensure the profitability and stability of the portfolio. 4. **Cross-Selling and Business Development**: - Identify opportunities to cross-sell and upsell additional banking products and services to existing corporate and SME clients, enhancing their engagement with the bank. - Develop and implement business development strategies to expand the bank's market share within both corporate and SME sectors, contributing to overall business growth
SGBank Teller
May. 2011 - Mar. 2014Alexandria, Egypt1. **Customer Service and Transaction Processing**: - Provided exceptional customer service by efficiently handling a high volume of transactions, including deposits, withdrawals, and payments, while ensuring accuracy and compliance with bank policies. 2. **Cash Management and Reconciliation**: - Managed cash drawers, balanced end-of-day transactions, and maintained accurate records to ensure financial accuracy and minimize discrepancies. 3. **Cross-Selling Banking Products**: - Identified customer needs and effectively cross-sold bank products and services such as savings accounts, credit cards, and loans, contributing to branch sales targets and customer satisfaction. 4. **Regulatory Compliance and Security**: - Adhered to all banking regulations and security procedures, verified customer identification, and maintained confidentiality of financial information to ensure a secure and compliant banking environment.
KPMGJunior Auditor
Jan. 2011 - Apr. 2011Alexandria, Egypt1. **Customer Service and Transaction Processing**: - Provided exceptional customer service by efficiently handling a high volume of transactions, including deposits, withdrawals, and payments, while ensuring accuracy and compliance with bank policies. 2. **Cash Management and Reconciliation**: - Managed cash drawers, balanced end-of-day transactions, and maintained accurate records to ensure financial accuracy and minimize discrepancies. 3. **Cross-Selling Banking Products**: - Identified customer needs and effectively cross-sold bank products and services such as savings accounts, credit cards, and loans, contributing to branch sales targets and customer satisfaction. 4. **Regulatory Compliance and Security**: - Adhered to all banking regulations and security procedures, verified customer identification, and maintained confidentiality of financial information to ensure a secure and compliant banking environment.
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