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Work Background
City of Haines CitySystem & Network Administrator IV
Jan. 2024Haines City, Florida, United States
Osceola County Clerk Of CourtsSenior Support Specialist
Nov. 2021 - Oct. 2023Kissimmee, Florida, United StatesIn addition to many of the duties listed in previous positions: Mentor, train, and manage three IT Help Desk Technicians, while providing modernized technical solutions for our Deputy Clerks and constituents. Troubleshoot high level three+ issues, perform system administration tasks, provide solutions and implement. Manage VMWare server cluster. Monitor Exchange Online, address any potential threats ensuring the safety and integrity of the IT systems, create and run scripts as needed. Develop SOPs and create a standard Windows 11 image for simplified PC deployment. Perform Microsoft 365 Administration tasks, user account maintenance, and complete annual TrueUp licensing requirements. Program and maintain ManageEngine ServiceDesk application, create SLAs, automated ticket responses and templates for efficient communication, triage and assign tickets to appropriate junior resource.
Sunshine State IT Consulting, LLCOwner
Oct. 2021 - Mar. 2024Davenport, Florida, United StatesIT SME Consultant to the BIC Lighter Plant in Milford, Connecticut
BICSenior IT Customer Support Technician: Executive Support, Apple Support, L2
Mar. 2020 - Nov. 2021Shelton, Connecticut, United StatesSupervising two IT Support Technicians, while providing exceptional levels of customer service to over three hundred employees in multiple site locations. Responsibility includes managing support for all C- Level executives, VIPs, and Board members. Understanding and assisting in developing key processes. Support for incident management, service requests, and problem management. Maintaining ownership and oversight of all technology currently used, understanding how it is utilized and proactively addressing user technology challenges that arise in day-to-day operations to ensure successful resolution. Administer users, groups, permissions, and computers within Active Directory. Receive and gather information relating to IT and telecommunications requirements for newcomers, ensuring everything is set up ready for their first day. Provide, maintain, and assist with use of mobile email devices. Support and maintain audio visual and video conferencing equipment within meeting rooms, and around site. Undertake housekeeping and maintenance of all operational, procedural, and technical documentation, sharing with team members for cross training, mobility training and technology consultation. Provide communications, video teleconferencing and meeting support, with multiple global endpoints. Manage special projects, including complex technology transitions, acting as the project manager.
BICSenior IT Customer Support Technician: IT Communications Specialist, Executive Support
Mar. 2018 - Mar. 2020Shelton, CT
BICSenior Support Services Tech - Executive Support, Apple Specialist
Mar. 2016 - Dec. 2018Shelton, CTProvide professional, white-glove, concierge style IT support to the Chairman, CEO, and VP level staff. After hours, on call, and off site support as necessary to the VIP community. Travel as needed with VIP staff to board meetings, and other off-site events requiring elevated tech support.
Connecticut Distributors IncIT Systems Analyst
Sep. 2003 - Feb. 2016Stratford, CTsingular contact for all IT needs for the Stratford, CT office, maintained and supported network, server, applications, displayed strong command in utilizing PCs, iOS devices, LAN/WAN networks, all duties related to IT Support Analyst (reference below)
Corporate Network Technology, LLCNetwork Consultant
Jun. 2000 - Aug. 2003Milford, CTProvided basic PC hardware, software and network support for multiple clients across Connecticut.
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