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Work Background
BODY20Studio Manager
Jan. 2024Chicago, Illinois, United States
Orangetheory FitnessStudio Manager
Aug. 2019 - Nov. 2022Chicago, Illinois• Forecasted studio business levels and adjusted strategies to meet demand. •Brought in 40% new business revenue by marketing, focused training and promoting studio culture across multiple streams • Adapted to changing fitness industry trends by keeping operations adaptable and scalable. • Delivered above-and-beyond client experiences by empowering staff to expertly handle diverse needs. • Met customer demands by tracking market changes and revising strategies accordingly. • Investigated customer complaints, identifying and changing processes to remove faults. • Oversaw studio team of 15, delegating tasks and monitoring work completion. • Oversaw employee recruitment, training and onboarding processes. • Improved productivity after reviewing and modifying operations and workflows. • Managed daily workloads by organizing schedules and delegating tasks
Commonwealth TavernGeneral Manager
May. 2018 - Mar. 2024Chicago, Illinois, United States• Communicated clear objectives and implemented hands-on strategies resulting in peak performance. • Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations. • Assessed, analyzed and solved or suggested solutions to operational challenges. • Organized resources, supplies and teams to meet operational demand and core metrics. • Arranged staff schedules to align with business demands. • Conducted staff meetings to review work activities and drive continuous improvement. • Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement. • Boosted sales through successful advertising campaigns. • Maintained financial and administrative controls, accurately tracking funds and keeping records current.
Orangetheory FitnessAssistant Manager
Jan. 2018 - Aug. 2019
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