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Work Background
PES UniversityDirector Centre for AI
Sep. 2022Bengaluru, Karnataka, India• Setting up Faculty Industry consulting initiatives through the Center for AI
• Conducted workshops in Tableau, Python, Advanced Excel , business automation with Uipath, Pega, Aris, Gurobi optimization, and Knime.
• Conducted projects in Large Language models, Data annotation, and Natural language processing.
• Working with Open Nyai on national law AI project to make law accessible to people through AI
• Implemented effective classroom management strategies to promote a productive learning environment • Implemented innovative Curriculum Design strategies to improve student learning outcomes
• Played an instrumental role in establishing quality standards for Curriculum Development for the new program of BBA analytics.
• Showed Educational Leadership to set up the COE to bridge the Academia-Industry gap in Analytics.
• Responsible for designing and implementing training programs to enhance student learning.
• Implemented innovative instructional practices to enhance learning outcomes for analytics students
• Developed and implemented effective community engagement plans to ensure the center’s mission aligns with university and student needs
• Leveraged analytics to monitor student progress, identifying trends and making necessary curriculum adjustments
• Evaluated and implemented various Teaching Methodologies to ensure high-quality education standards
• Partnering with UiPath, the largest RPA company in the world, creating automation applications and use cases.
• Creating next level use cases of automation and AI.
CoforgeVice President Mortgage Vendor Services
Jun. 2021 - Aug. 2022Bangalore Urban, Karnataka, India• Coforge is a $3 Billion IT/ITES organization and is a NIFTY 500 indexed company
• BFSI/U.S. Mortgage domain.
• Handling a team of 1200, mainly in title search, recording, curative, building a mortgage servicing and mortgage end to end offering.
• Successfully used Influence to guide team members and stakeholders towards achieving the MVS's strategic objectives
• Cultivated a culture of continuous learning by implementing various professional development initiatives
• Digital transformation: Automating several processes using RPA, Machine learning. Extensive use of process mining.
LNM Solutions Private LimitedDirector
Oct. 2015 - May. 2021Bengaluru, Karnataka• Re-Engineering Processes in the BFSI and U.S. Mortgage Domain
• Setup training programs for various clients in BFSI domain.
• Successfully implemented a robust KYC process to enhance customer due diligence and reduce compliance risk for various clients
• Implemented Maturity Assessments to evaluate the organization's compliance with industry standards and best practices, for various clients.
• Using RPA ( Robotic Process automation) to increase productivity and efficiency by several times for various clients.
• Explored and worked with various platforms like UIpath and Workfusion.
• Using Low Code/ No Code tools for rapid process improvement.
• Leveraged Development Knowledge to guide and mentor a team of developers for client support projects.
• Building robust training mechanisms to on-board new processes • Exploring Machine Learning in Valuations, Loan underwriting, Title search
Visionet Systems Inc.General Manager , Director and Country head.
Mar. 2011 - Sep. 2015Bengaluru Area, India•Spearheaded and built a team from 175 to 1200 in under 5 years with a revenue per employee increase of four times. Visionet Systems is one of the largest U.S Mortgage focussed BPOs in India
•This exponential growth also enabled its (then) parent company Systems Limited to grow rapidly to be eventually listed in Forbes "Asia Best under a Billion" 2021. •From having no IT/ Software development in India, I built the setup to have a substantial software billing. A trajectory of growth that lead Visionet Systems to be eventually named Microsoft Partner of the year ( Microsoft Dynamics 365 commerce partner)
•Lead a team from 175 to 1200 in under 5 years with revenue per employee increase of four times.
• Built a brand new center in the tier two city of Coimbatore for 800 employees
• Implemented industry best practices to enhance the performance and productivity • Setup a strong training center for mortgage end to end operations.
• Promoted a culture of innovation within the organization, leading to increased efficiency and improved service delivery
• Oversaw Mortgage Loan end to end processing from origination, underwriting to closing.
• Oversaw implementation of ISO 27001, SSAE 16.
• Training of 25 Six Sigma Green Belts and 190 Yellow Belts in Co-ordination with Indian Statistical Institute.
• Developed and executed continuous business process improvements in various departments to enhance productivity and reduce costs
• Processes did out of India include Mortgage end to end services along with Finance and Accounting.
• Utilized deep understanding of Financial Services industry trends and regulations to strategically guide company performance and profitability
• Directed comprehensive audits to ensure continued compliance with internal policies and external Compliance Regulations Built a software team of fifty employees to assist with the development of Visi suite of software tools and ATCLOSE
Wells FargoHead Commercial Mortgage Group Wells Fargo India Solutions
Jun. 2010 - Jan. 2011Hyderabad Area, India⇨ Steered a team of 134 members with 3 managers and 11 teams, in a commercial mortgage BPO for global operation of Wells Fargo at Wells Fargo ( India) Solutions.
⇨ CMG managed 19 processes from Financial Statement analysis, commercial mortgage origination pre-sizing to UCC recording and Flood data mapping
⇨ Oversaw Modeling Financial Transactions in Commercial Mortgages
⇨ Conducted the restructuring of the Commercial Loans
⇨ Reviewed and steered several ESAT (Employee Satisfaction) surveys while monitoring the participation of teams in both Gallup (ESAT) Poll
⇨ Administered the setting up data security for sensitive operations
⇨ Evaluated feasibility of various automation projects
Ocwen Financial SolutionsSenior Manager Default Management Services
Sep. 2008 - May. 2010Bengaluru Area, India⇨ Instrumental in launching and running the entire Indian operation of building Default Management Services from zero to 150 ⇨ Acknowledged for first of its kind in India to commence the back-office BPO operations for Attorneys Foreclosure, Bankruptcy and Eviction
⇨ Key role participation in the setup of:
☛Foreclosure, Bankruptcy and Eviction divisions with 14 teams overall
☛Western Progressive Trustee which handles about 600 foreclosures a month in California and Nevada, as a part of Foreclosure operations
⇨ Institutionalized a Strong “Execution” Philosophy throughout the department, wherein the operations revenue surpassed $ 9000,000 in 2009
⇨ The department kept a close track of 18000 foreclosures, 1500 evictions and 700 Bankruptcies in 2009
⇨ It steered Foreclosures in 15 States, Bankruptcy in 4 and eviction in 4 states
SHS-Smarter Home Solutions Pvt. Ltd.Director Mortgage Operations
Jun. 2003 - Aug. 2008Hyderabad Area, India⇨ Handled operations outsourced from First Finance primarily focusing on loan origination
⇨ Optimize Mortgage SBU operations.
⇨ Setting up a Call Center from scratch in Hyderabad (SHS)
⇨ Managing outsourcing with employees of over 150 people at SHS
⇨ Setting up KPI s for all level of employees from agents to Mid level Managers
⇨ Process Migration & Process Auditing on Various Outsourced Processes ⇨ Managing additional outsourcing from other call centers
⇨ Supervising the Setup of IT and operations at SHS
⇨ Setting up ISO 9001 and TQM practices at SHS
⇨ Setting up Statistical control using Six Sigma in certain processes.
⇨ Setting up Systems and processes for Reliability and robustness
⇨ Setting up Knowledge management systems
⇨ Process Auditing ⇨ Disaster management and continuity
⇨ Setting up a Mortgage KPO ⇨ Transmigration of Mortgage based Processes ⇨ Replication of Processing & Origination competencies of U.S Mortgage brokerage.
⇨ Looking into Replication of various Mortgage based competencies, including but not limited to Servicing, High end processing
⇨ Continually reviewing Processes already transmigrated like Processing and Origination
LOGS NetworkSWAT Team
Jan. 2002 - May. 2003⇨ Washington Mutual Was the largest Mortgage Servicer in the World.
⇨ The Delinquent Portfolio of WAMU was outsourced to LOGS
⇨ Analyzed Risk factors in Delinquent Real Estate Portfolio
⇨ Primary Focus was Properties in Bankruptcy Proceedings ( Ch 7, 11,12, 13)
⇨ Make sure the Interests of WAMU, FNMA , FHLMC were protected
⇨ To Ensure compliance with Federal law in the delinquency management
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