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Work Background
Omni InteractionsE-Tech Security Breach Contractor
Sep. 2024 - Feb. 2025As an E-Tech security breach contractor, I supported customers affected by security breaches. I guided them through a structured process to enroll them in credit monitoring services.
Alyssa Avant and CompanyVirtual Assistant
Jul. 2024 - Aug. 2024Repurposed podcast episodes into blog posts through transcription, editing, and formatting in WordPress.
Created blog post graphics and Pinterest graphics for the blog posts.
Scheduled each graphic in Meta Business Suite to Instagram and Facebook and business accounts
Created and scheduled audiograms for her Facebook group for each podcast episode.
Updated the Standard Operating procedures document to reflect current processes.
Caterina Ranieri, PCContent Manager
Apr. 2024 - Aug. 2024New York, United StatesRefined LinkedIn content strategy, resulting in a 19% increase in followers in three months, which greatly increased audience engagement and growth.
Tracked and analyzed comments, views, and impressions on LinkedIn and Facebook
DataAnnotationAI Language Model Trainer
May. 2023 - Mar. 2024United StatesEvaluated AI-generated content focusing on quality, efficiency, and alignment with project objectives
Carefully analyzed replies to ensure compliance with safety measures and regulatory requirements
Enhanced quality and reliability of AI responses through meticulous research and fact-checking, ensuring all generated information was accurate, dependable, and fresh
Worked independently and collaboratively with a team
Time Etc | Virtual Assistants Virtual Assistant
Mar. 2023 - Mar. 2024Updated website text and images
Researched topics and events to support projects
Monitored emails, organized inboxes, and prioritized messages
Created and scheduled social media posts
Prepared, rewrote, and edited pieces to improve readability and impact
Organized and managed tasks in ClickUp
Developed graphics for social media campaigns
Divinely Driven ResultsLead Manager
Jan. 2023 - Oct. 2023Grew Facebook group members by 20% in 3 months
Created engagement posts in various Facebook groups and invited ideal clients to group
Engaged in conversations with group members in direct messages and offered introductory call
Researched Facebook profiles of leads in FG Funnels and organized them in correct stage of pipeline
Approved members and welcomed them to Facebook group
Caterina Ranieri, PCSocial Media Manager
Mar. 2022 - Oct. 2023United StatesCreated and scheduled posts for attorney practice on Facebook and LinkedIn
Increased followers by interacting with potential clients in direct messages
Monitored analytics to evaluate reach of content
Caterina Ranieri, PCAdministrative Assistant
Mar. 2022 - Feb. 2023Optimized client intake form and integrated into the calendar management system Set up and managed voicemail software Created and maintained integration between Outlook calendar and Clio Manage
Screened voicemails and called back potential clients Set up virtual Zoom meetings and invited guests
Provided customer service and communicated regularly with new leads Organized and updated leads using Google Sheets and Clio Grow CRM
Conducted research and implemented solutions to complex customer issues
Entered confidential customer information into the CRM database accurately and efficiently
Derrika MorganVirtual Assistant
Oct. 2021 - Sep. 2022• Conducted extensive research and executed lead generation strategy for Facebook marketing • Created effective email sequences to drive customer engagement using ActiveCampaign • Automated weekly email funnels through integration with Jotform and Zapier, creating efficiencies, reducing work time, and growing customer pipeline • Documented best practices and standard operating procedures (SOP) in Google docs • Collaborated with influencers for joint promotions
PowerPro AssistantsCommunity Manager
Aug. 2020 - Nov. 2022● Connected with potential members, invited them to join the group
● Established and nurtured relationships with group members
● Served as administrator, approving member participation, using discernment when appropriate
Self-employed
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