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Work Background
Interior MatterSr Operations Manager
Sep. 2022United States, Washington • Project Oversight:
Manage timelines, budgets, and deliverables for multiple design projects simultaneously. Ensure smooth coordination between design, procurement, and installation teams.
• Team Leadership:
Supervise project managers, coordinators, and operational staff. Provide mentorship, performance evaluations, and ensure alignment with company goals.
• Process Optimization:
Streamline workflows, implement operational best practices, and introduce systems to improve efficiency across departments.
• Budget & Resource Management:
Oversee firm-wide resource planning, forecasting, and cost control. Collaborate with finance to manage project profitability and reporting.
• Client & Vendor Relations:
Support client communications for operational matters. Negotiate and manage vendor contracts, lead times, and procurement processes.
• Risk Management & Compliance:
Identify potential risks and develop mitigation strategies. Ensure all projects comply with local building codes, safety regulations, and licensing requirements.
• Technology & Tools:
Oversee implementation and use of project management, CRM, and accounting tools to support operational excellence.
J.CrewStore Director
May. 2018 - Sep. 2022United States, Washington • Leadership & team management: Overseeing hiring, training, and performance of a large team to ensure operational excellence.
• Sales & performance: Analyzing financial data, setting goals, and implementing strategies to meet or exceed revenue targets.
• Customer experience: Maintaining high service standards and resolving complex customer issues to ensure loyalty and satisfaction.
• Operational efficiency: Managing inventory, visual merchandising, and daily processes to ensure smooth and efficient store operations.
• Financial accountability: Controlling expenses, maximizing profits, and maintaining accurate financial reporting.
• Compliance: Ensuring adherence to company policies, safety standards, and legal regulations.
ALEX AND ANIStore Director
Apr. 2016 - May. 2018United States, Miami Beach
• Managing staff: Hiring, training, and leading department managers and employees.
• Driving sales: Setting sales goals, analyzing performance data, and implementing strategies to increase revenue.
• Customer service: Ensuring high levels of customer satisfaction and resolving escalated issues.
• Inventory and merchandising: Overseeing stock levels, visual displays, and product placement.
• Budget and cost control: Managing expenses, optimizing profits, and ensuring the store meets financial targets.
• Compliance: Ensuring the store adheres to company policies, health and safety regulations, and legal requirements.
L’Atelier Isabelle PeribereProject Manager
Sep. 2014 - Nov. 2018United States, Miami BeachManagedprojects from concept through completion, ensuring
alignment with client vision, timelines, and budgets
Coordinated cross-functional teams including designers,
contractors, and vendors to maintain smooth project flow
Oversaw procurement, scheduling, and on-site implementation
Maintained consistent client communication, providing updates
and managing expectations
Ensured quality control and adherence to design specifications
throughout all project phases
Emily Geis DesignPrincipal Designer
Jan. 2014
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