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Work Background
Full Swing Public RelationsDirector of Operations
Feb. 2025 - Jul. 2025I led operations at Full Swing PR as part of the leadership team, reporting directly to the owners. I turned company vision into action by aligning our people, systems, and finances around measurable goals. I also acted as integrator between the CEO and CSO, driving execution across departments. Highlights: • Built and maintained executive dashboards to support weekly leadership decisions • Maintained internal meeting structures that supported clarity, accountability, and engagement • Oversaw partnership transitions and updated scopes of work to reflect evolving needs • Managed client onboarding workflows, including contracts and operational systems setup • Streamlined project management, HRIS, accounting, and bookkeeping systems to reduce friction and increase visibility • Handled legal and compliance support, including contractor agreements, NDAs, and tax filings Focus Areas: • Led HR operations, including hiring, onboarding, benefits administration, team reporting, and people relations • Kept quarterly planning and execution on track across teams, owning the internal Asana structure • Oversaw financial operations, contracts, compliance, and bookkeeping in collaboration with our CFO and bookkeeper • Built and maintained operational systems that created clarity, efficiency, and accountability across the agency • Managed contractor relationships and tracked hours, payments, and scope against budget
Full Swing Public RelationsOperations Manager
Dec. 2023 - Feb. 2025
CustomerHDDirector Of Client Operations
Jun. 2021 - Jan. 2023Raleigh, North Carolina, United StatesI skillfully oversaw strategic partnerships and ensured client satisfaction in a dynamic environment. My role encompassed steering day-to-day operations through the execution of both short-term and long-term strategies, contributing significantly to the achievement of business plan objectives and profitability goals. I managed operations teams supporting 20+ clients with an annual revenue of approximately $13M, leading a dedicated workforce of 350 employees across diverse accounts. With 8+ Operations Managers reporting directly to me, both onshore and nearshore, I held responsibility for KPI tracking, financial management, budgeting, forecasting, employee engagement, and client account management. My expertise included publishing comprehensive reports analyzing support performance and forecasting, identifying trends, variances, and opportunities for better alignment. Collaboration with senior leadership was a key aspect, where I actively contributed to planning and executing company initiatives, ensuring seamless integration of internal corporate strategy, employee retention, and functional process improvement. Implementation of standard operating procedures and office management systems was a focus, where I identified training opportunities to enhance employee skills and streamline workflows, contributing significantly to overall operational efficiency and excellence.
SnapfishBusiness Operations Manager
Jun. 2020 - Jun. 2021
CafePress Inc.Customer Experience Trainer & Data Analyst
Apr. 2018 - Jun. 2020Louisville, Kentucky, United States
CafePress Inc.Customer Experience Supervisor
Sep. 2014 - Apr. 2018Louisville, Kentucky, United States
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