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Oxford Global ResourcesSr. Scrum Master
Dec. 2024Orlando, Florida, United States
TEKsystemsInformation Technology Project Manager
Sep. 2023 - Dec. 2024Walt Disney World Enterprise Tech-Completed multiple Walt Disney World technology projects on time and with budgets ranging up to $1 Million+
-Led cross platform teams to achieve project goals.
-Facilitated meetings across AWS, Core Applications, System Engineering and Performance Engineering teams to complete testing milestones.
-Developed Standard Operating Procedures for program to efficiently prepare engineering teams to be able to conduct testing in the future, enabling scaling and independence.
-Spearheaded continuous improvement efforts by conducting post-project evaluations and identifying areas for process optimization.
-Cultivated a culture of accountability within teams by setting clear expectations and holding individuals responsible for meeting established goals targets.
-Coordinated with external partners to align project goals and objectives, fostering collaborative relationships for mutual success.
Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
Banyan Labs LLCOperations Manager/Sr. Scrum Master
Dec. 2021 - Sep. 2023- Managed 20 software developers and staff across multiple departments
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with team members, technologists, and other scrum masters to define solutions and drive progress.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
Vant4geSoftware Delivery Manager
Feb. 2020 - Dec. 2021- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
North HighlandScrum Master/Project Manager
May. 2018 - Feb. 2020Walt Disney World Parks Technology Orlando, Florida- Assisted lead Technology Project Manager of Technology for the Star Wars Galaxy’s Edge Project, opening both Disneyland and Disney World efforts
- Coordinated communications and status updates across 35 technology teams across the United States
- Facilitated scrum ceremonies, collaborated with business owners, product owners and stakeholders
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
Vant4geProduct Manager
Jan. 2012 - May. 2018- Successfully delivered and implemented a $3m flagship VantagePoint SaaS Customer Relationship Management system for the State client.
- Worked with Client executive teams onsite to develop implementation systems, training, process creation and feedback loops for product rollout to thousands of users
- Managed action team of engineers, business analysts and customer service to analyze data and address critical issues that arise
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Owned and prioritized product backlog.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Focused on building critical features up front in order to identify constraints and technical challenges.
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