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Work Background
Wells FargoSenior Execution Consultant
Mar. 2020 - Jul. 2024Charlotte, North Carolina, United StatesChange Management for Payment Operations for the Bank: Roles/Skills include: Training Content Developer, Trainer, Documentation Manager, Technical Writer, Graphic Artist, Technical Illustrator, 3D Artist, Multimedia, and Media/Video Production and Editing. LMS Administration, and Training Program Management. Agile and Confluence practicianer. Project Manager for Technology and software based applications for Payment Transformation Initiatives.
Wells FargoSenior Execution Consultant - Change Management - Training & Documentation
Mar. 2020 - Jul. 2024Charlotte, North Carolina, United StatesPayment Operations Change Management, which included Training, Training Content Development, LMS Administrator, Technical Writing, Publishing, Training Program Management, Participation Tracking and Adoption Analysis. Adobe Creative Suite, Adobe Captivate, Adobe Technical Communications Suite. In-design, Document Design, Graphic Arts, Technical Illustrator, 3D Modeling/Animation, Media/Video production, Multimedia Production and Editing.
Scheidt & Bachmann USAManager, Documentation & Training, North America
Dec. 2000Greater Boston AreaDeveloped and Managed Product Documentation and Training for all aspects of S&B's Fare Collection Division for North America. Provided leadership and direction to Senior Management in the United States and at S&B's German Headquarters to ensure best practices and global standards for all of their global operations. Consulted and supported all matters regarding documentation and information management in support of their manufacturing, customer support, customer end-user reference documentation, and customer training. My position/responsibilities include: • Document Department Management • Project Management • Print Production Center Management • MS- Project Gantt Chart Development • Budget Management • Proposal Development • Bid Management • SAP MRP & Made-to-Manage EWMS • Work Instruction Development • QA Failure Analysis and Reporting • ISO Documentation • Manufacturing and BOM Management • Info Graphics Design & Development • Marketing Communication & Design • Lesson and Training Content Development • Learning Management System (LMS) Development & Management • On-Line Content Development • Computer Graphics (AutoDesk Maya) • Computer Animation/Video Production
Leading Edge Products, Inc.Product Documentation Manager
Jan. 1991 - Jan. 1994United States
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