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Work Background
DellEnterprise ProSupport Plus Sr. Engineer - Quality Lead | Support Services, Advanced ProSupport Team
Jan. 2005 - Sep. 2016Round Rock, Texas- Enterprise ProSupport Plus Sr. Engineer - Quality Lead | Support Services, Advanced ProSupport Team - Enterprise ProSupport Plus Engineer - Team Backup | Support Services, Advanced ProSupport Team - Enterprise Engineer | Platinum Support Team - Enterprise Tech Support Analyst | Platinum Support Team September 2008 – September 2016 - Resolution Specialist II, Executive Escalations Management Team, Resolution Expert Center November 2007 – September 2008 (11 months) - Resolution Specialist I & II, OMNI Escalations Team, Resolution Expert Center October 2006 – November 2007 (1 year 2 months) - Resolution Specialist I, KANA Web Escalations Team, Resolution Expert Center March 2006 – October 2006 (8 months) - Resolution Specialist, Phone Escalations Team, Resolution Expert Center January 2005 – March 2006 (1 year 9 months)
Sperion on behalf of DellResolution Specialist, Phone Escalations Team, Resolution Expert Center
Jul. 2004 - Jan. 2005Round Rock, Texas
My Own DBASystems/Database Administrator
Feb. 2003 - Jun. 2004Various remote locations100% Travel during this time period. Worked on-site SA and DBA jobs at a variety of locations that utilized the Lawson Business Application Suite. http://www.lawson.com/
Sperion on behalf of DellTech Support Analyst, Portables Tech Support
Jul. 2002 - Feb. 2003Round Rock, Texas
Spectrum Software Services Group (S3G), IncSystems/Database Administrator
Oct. 1998 - May. 2002Austin, TexasApplications Software experts who worked mainly with the Lawson Business Application Suite. http://www.lawson.com/
ABM Data Systems, IncTechnical Support Specialist I & II
May. 1995 - Oct. 1998Austin, TexasSecurity Automation Software company that provided support of the DCC Central Monitoring Station software (Unix based) and Phoenix(R) Central Station Enterprise Alarm Automation Software (Windows based).
Diamond Shamrock Security, Inc.Intervention Specialist & Senior Intervention Specialist
Jun. 1993 - Apr. 1995San Antonio, TexasDiamond Security Systems, Inc., was part of Diamond Shamrock's (formerly Ultramar Diamond Shamrock, now Valero Energy Corporation) Central Monitoring Station. The monitoring station provided for 24x7 alarm monitoring of burglary and fire alarms for their business assets, such as the gas stations/convenient stores, as well as having UL certifications that provided for monitoring private homes and businesses.
US Air ForceLaw Enforcement Specialist, Security Police
Jan. 1985 - Jan. 19933700 SPS - Lackland AFB, Texas | 475 SPS/374 SPS - Yokota AB. JapanServed 4 years stateside, 4 years overseas.
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