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Work Background
Commerce BankBusiness Line Systems Analyst II
Jul. 2019Kansas City, Missouri AreaProvide day to day support for the ATM Help Desk. Monitor and maintain the Commerce ATM network, utilizing monitoring software, supporting applications, and management of both internal and external partners. Maintains comprehensive knowledge of all types of ATM transactions, ATM hardware, and messaging. Responds to support questions, and research requests and performs analysis of system issues, operational needs, and workflows. Ensures customer experience and performance levels meet expectations. Keep ATM Locator Updated, Process ATM deposit dispute claims, Monthly, Quarterly, and Semi-Annual ATM Lease Reports, file ATM Loss Claims, Order ATM Supplies for all the ATMs, update\Create Procedures for all job task, Provide Reconciliation Support GL 10005, GL 30971, Dispense Cash, Preside and create agenda for Diebold, Brinks, and Hyosung Monthly Meetings and ATM Loss Reporting\ATM Loss Monitoring - GL 77701
Commerce BankBank Card Investigator I
Sep. 2017 - Jul. 2019Kansas City, Missouri AreaI received inbound and made outbound calls related to dispute resolution. Communicated dispute details to and from the cardholder, merchants, financial institutions, third-party processors, peers, and associations. Provided dispute resolution as outlined within the Visa USA, Visa International, and MasterCard by-laws and regulations. Analyzing current work volumes and prioritizing individual accounts according to defined time frames. Took ownership of dispute files, ensuring the appropriate actions are taken. Utilizing the TSYS, Visa, and MasterCard platforms.
H&R BlockFinancial Claim Rep
Oct. 2016 - Jul. 2019Kansas City, MissouriApply basic financial or accounting principles to identify and accurately enter financial information. Research and respond to inquiries regarding accounting or financial data or reports in area of specialty. • Perform routine financial or accounting processes for the Corporation such as accounts receivable, accounts payable, preparation of various accounting • You and financial reports, processing of claims, or processing of other information used by Finance and/or management for tracking and decision- making • Focus on timely and accurately hand Regulation E Error Resolution Claims submitted by clients. And mitigation of error through client education. • Strong interpersonal and communication skills including the ability to interact with clients, upper management and law enforcement • Ingenuity and persistence to obtain case information not readily available with an eye for detail • Work independently with minimum supervision • Good organizational skills to manage a high volume of assigned cases • Proficiently interview clients, banking regulations and investigation methods • Display good interviewing and interrogation skills along with the capability of drafting reports and summaries.
Another Chance Evangelistic Deliverance MinistriesTrustee Chairman/Bookkeeper
Sep. 2012 - Jan. 2017Kansas City, Missouri AreaTo provide financial services to church members and professional church staff To obtain and record pledges made during the annual stewardship drive. To prepare quarterly giving statements. To enter weekly contributions to general fund, building fund, special funds, and donor designated funds. To keep confidential all financial contribution information. To enter all invoices submitted for payment, cut checks, submit to treasurer for signature, and prepare for mailing. To balance checking account and investment accounts and submit reconciliation to treasurer for signature. To submit to the church treasurer and church administrator a listing of all checks written during the month. To prepare monthly reports for the Church Board and individual ministry teams. To process payroll on a biweekly basis. To prepare monthly, quarterly and yearly payroll tax forms and make necessary deposits, and prepare W‐2s at year‐end. Prepare a yearly budget draft for review and adoption by the Church Board. To back up the computer system. To prepare for and cooperate with those appointed to perform a yearly audit of financial records. To prepare year‐end financial reports for annual meeting. To perform other necessary and related work as may be assigned.
State of MissouriEligibility Specialist
Feb. 2012 - May. 2014Responsible for initial eligibility determinations for the State of Missouri public assistance programs which includes, Food Stamps, Medicaid Temporary Assistance for Needy Families (TANF). Determines initial eligibility of clients for income maintenance programs corresponding to federal and state regulations. Conducts a collaborative interview for Food Stamp applications once data is gathered and submitted in the FAMIS System. Gathers, verifies, confidential information to determine eligibility for public assistance. Approves or rejects eligibility proposal prepared by the eligibility staff for appropriate benefits. Conducts ample interviews with clients assisting in the completion of public assistance applications. Maintain current federal and state policy, regulations and guidelines regarding the individual benefit programs. Present pertinent information representing the Missouri State's position at hearings and appeals. Strengthen and maintains more complex cases in reference to language barriers and policy interpretations. Provides technical support to design, implement and monitor for effective program s and services. Maintains computerized eligibility client data. Prepare eligibility reports upon state requirements. Performs related duties as assigned.
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