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Work Background
Erasmus Family EnterpriseEntrepreneur
Oct. 2021Western Cape, South AfricaI am an entrepreneur passionate about innovation, actively working across diverse industries to create impactful solutions and drive growth.
AppleLeader
Aug. 2015 - Aug. 2021United Arab Emirates
iConnect, Apple Premium & Authorised ResellerEnterprise Sales Manager
Oct. 2014 - Apr. 2015Dubai
News Group InternationalRelationship Manager, Media Watch Middle East
Nov. 2013 - Jun. 2014United Arab Emirates• Providing assistance and advice to customers using our various media intelligence products • Efficient client communication by telephone, email and face to face. • Investigating and solving customers' problems, which may be complex or long- standing problems handed over by previous relationship managers • Handling customer complaints, developing feedback on complaints and re aligning services to ensure customer satisfaction • Client call reports management • Writing reports and analyzing statistical data to determine the level of customer service the organisation is providing • Meeting with other managers to discuss possible improvements to customer service • Regular training on products and services to keep up to date with changes • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses • Create proposals and RFQ responses in line with the client’s requirements
News Group InternationalBusiness Development Manager
Sep. 2012 - Oct. 2014Dubai• Prospecting for potential new clients and turning into increased business • Planning of customer meetings and pitches to present new products and services as well as to enhance existing relationships • Relationship management with new clients/prospects • Create proposals and RFQ responses in line with the client’s requirements • Client account management on new accounts to close deals and meet targets • Identify opportunities for campaigns, products and distribution channels that will lead to an increase in sales • Present to and consult with mid and senior level management on business trends with a view to developing new products and services.
Media EYE Middle EastGeneral Manager Business Development
Apr. 2010 - Sep. 2012Dubai• Taking responsibility for the overall production of the company and achieving sales targets • Managing all day to day operations wthin the company and setting specific KPI’s • Staff management of 11 people involving HR, policies and procedures, staff target forecast and implementation, head count control • Management of the operations with suppliers • Ensure staff motivation in achieving business development objectives put in place • Management of staff training to ensure current knowledge on company procedures, products and planning • Ensure all financial forecasts are completed on a regular basis • Manage cash flow • Management of all yearly license renewals • Ensuring the accuracy of the company information by utilizing analytical skills • Provide recommendations on financial forecasts about cash and investments strategies • Data management for clients and suppliers
Gilt Edge Consulting FZCConsulting Manager
Jan. 2009 - Feb. 2010Dubai• Drive sales for Gilt Edge Consulting for retail and institutional products and services • Build and maintain relationships with clients • Develop new opportunities within existing client base • Use an intelligent sales approach to communicate the benefits of Gilt Edge, our trading platform, and the FX market to prospective clients • Providing economic updates • Provide support for self-trading FX clients from all over the world • Conduct and manage training seminars on a regular basis
MeyadoJunior Financial Advisor
Mar. 2008 - Dec. 2008Dubai• Conduct investment reviews with clients to validate the clients' current investment objectives and prepare recommendations of appropriate investment products. • Develop investment policy statements and advise on asset allocation • Close sales of complex investment products • Focus on prospective clients and act as primary resource for investment communication. • Build excellent working relationships with product providers • Adhere to internal and external policies, procedures and regulations regarding transactions and code of conduct with local regulatory bodies
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