Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Teacher Retirement System of TexasBenefit Processor
Jul. 2024
Teacher Retirement System of TexasBenefit Counselor
Jun. 2022
GiddyCustomer Service Representative
Oct. 2021 - Feb. 2022
BumperactiveHuman Resources Consultant
Dec. 2020 - Jan. 2021Edited Union Bargaining Agreement Coordinated company-wide communication training session Enrolled employees in benefit programs during open enrollment and explained health plan details to enrollees
BumperactiveSenior Customer Support Supervisor
Jul. 2020 - Dec. 2020Trained seasonal employees on customer service protocols Supervised team of 5 to close over 100,000 customer tickets over the course of 4 months Assisted Department Head with scheduling and protocol editing Communicated with client campaigns directly - particularly Joe Biden’s presidential campaign Set up Gorgias customer service portal for over 50 webstores
BumperactiveCustomer Service Representative
Mar. 2020 - Jul. 2020Closed 100 - 1,000 tickets per day, depending on necessity Answered both phone and email inquiries from customers regarding issues varying from product questions to exchanges and refunds Communicated between departments to assist with customer needs
Buzgova, Meneses & Wellington Smith, LLPOffice Assistant/Paralegal
Sep. 2019 - Mar. 2020Completed long-term project involving coding and immigration law processes to improve firm productivity Assisted with research and organization for worker visa cases Relieved reception in the afternoons by answering calls and assisting walk-ins
Health AdvocateCustomer Care Associate
Jul. 2018 - Mar. 2019Assisted customers with navigation of healthcare system Verified identities and reviewed documents for HIPAA compliance Collected and recorded demographic information and data
UT HEALTH SCIENCE CENTER HOUSTONRecords Analyst
Mar. 2013 - Aug. 2015Maintained records by digitizing, organizing, and retrieving sensitive human resources documents Assisted with preservation of non-digitized medical records from closed mental health facility
Intch is a Professional Networking App for the Future of WorkSee more people like Melanie on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
501474 people
39
CEO @ Papillon
15
Production Assistant
16
Program Manager @ DISH Network
122367 people
15
Operations and project manager
31
VicePresident @ ZhenFund
15
Entrepreneur @ Becoming Your Own Boss