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Work Background
HP Enterprise ServicesProject Manager
Feb. 2012 - Aug. 2012Columbus, Ohio AreaProject Manager for the development of a System Documentation deliverable for the State of Ohio. The deliverable documented the entire Medicaid Management System implemented for the State in August of 2011. Managed and coordinated work of up to 80+ Hewlett-Packard employees, including system architects, BAs and TFALs, etc. Worked remotely from home in Pocatello, Idaho with travel as needed to Columbus, OH
HP Enterprise ServicesProvider Relations Training Team Manager
Aug. 2011 - Jan. 2012Columbus, Ohio AreaManager of HP training team to develop and deliver timely and targeted training to all Medicaid Provider types for billing on the New Medicaid Management Information System (MITS) implemented for the State of Ohio. Training included on-site training and webinars. Worked remotely from home in Pocatello, Idaho with travel as needed to Columbus, OH
HP Enterprise ServicesProvider Trainer
Mar. 2010 - Jul. 2011Columbus, Ohio AreaMember of Provider Training Team. Served as a team lead and responsibilities included development of training curriculum and materials withing contractual requirements and delivery of timely and target training to all Medcad provider types for billing on the new Medicaid Management Information System (MITS) implemented for the State of Ohio. Maintained status and training reports for delivery and reporting to State and HP leadership as required. Also served as primary communications lead for the creation and delivery of communication materials for both State end users and Medicaid providers for timely disseination of project and system information. Served as main backup for the Training Manager and took over that position August 2011. Worked remotely from home in Pocatello, Idaho with travel as needed to Columbus, OH
HP Enterprise Services/formerly EDSProvider Relations Representative/Trainer
Nov. 2008 - Feb. 2010Salem, OregonResponsibilities included delivery of timely and targeted training to State of Oregon end users and all Medicaid providers on billing with the new Medicaid Management Information System implemented for the State of Oregon. Development of the training curriculum and training materials and maintenance of the training schedule. Developed Standard Operating Procedures manual (SOP) and conducted training for the HP training team new hires.
HP Enterprise Services/formerly EDSProvider Relations Consultant
Feb. 2005 - Oct. 2008Pocatello, Idaho AreaResponsibilities included delivery of comprehensive training to the State of Idaho Medicaid provider community on billing and claim resolution for all provider types. Consulted and provided claim anaysis for the State of Idaho provider community including scheduled on-site provider visits, cold call visits and phone consults. Conducted provider training on installation and use of Provider Electronic Solutions (PES) billing software. Conducted training for the State of Idaho Department of Health and Welfare employeed as required for State Medicaid Policy and for any new billing and system changes. Business Anayst conducting NPI Transition Analysis for EDS and the State of Idaho DHW for NPI implementation. Developed training and instructional materials as needed.
Rocky Mountain Surgery CenterInsurance clerk
Jul. 2001 - Nov. 2004Pocatello, IdahoResponsibilities included Accounts Payable, Secondary Insurance billing and collections as well as assisting with patient registration, insurance verification and prior authorizations and financia assistance.
Pocatello Regional Medical CenterManager/Environmental Servces
Jan. 1997 - Jan. 2000Pocatello, Idaho AreaManager of Environmental Services with supervision of 25-30 employees for housekeeping and laundry/linen services. Managed and conducted ongoing employee training, scheduling, payroll and maintaining corporate budget.
Pocatello Regional Medical CenterPatient Account Services Representative
Jan. 1989 - Jan. 1997Pocatello, Idaho AreaResponsibilites included insurance billing, management of Accounts Receivables, patient financial assistance including referrals for Medicaid and County Indigent Services assistance. Also assisted with hospital admissions as needed and training of new hires.
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