Quicken LoansMortgage Operations Intern
May. 2017 - Aug. 2017Detroit, MI-Served as organizational liaison with clients, specifically breaking down mortgage payments and the closing process for refinances -Collaborated with mortgage bankers, client care specialists, underwriters, and Title Source, Inc. to accommodate clients’ goals -Summer project: analyzed the turnaround time of refinance loans, crafted multiple solutions to simplify mortgage process for clients, and presented final solution to various directors -Created hourly pace reports and employee efficiency report cards