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Work Background
FreelanceSocial Media Content Creator & Short Form Video Strategist
Apr. 2022Newcastle upon Tyne, England, United Kingdom
Navigate TravelCountry Manager
May. 2021 - Oct. 2021Athens, Attiki, Greece
NHSXCase Management
Feb. 2021 - May. 2021
NHSXTeam Lead
Aug. 2020 - Feb. 2021
NHSXCall Agent
May. 2020 - Aug. 2020United Kingdom
Navigate TravelCountry Manager
Apr. 2019 - Nov. 2019GreeceWith some new responsibilities and slight changes to how the in country teams work, I will be taking up the role of Country Manager in Greece. After working in Croatia for the last four Summer seasons, It's time to take on a new challenge working out of Athens.
Navigate TravelCountry Guest Manager
May. 2018 - Nov. 2018CroatiaMonitoring and insuring delivery of the best guest experience possible, working closely with the operational team and local staff. Peak demand saw 50 yachts a week during mid-season. This equated to 80-400 guests and over 75 staff. Main Responsibilities • Weekly monitoring of route and brand finances and accounting • Managing check in processes and guest arrival issues • Working closely with local partners to ensure the best service delivery possible • Monitoring guest experience across all routes and maintaining / monitoring feedback • A team leader for seasonal guest representatives to facilitate problem solving • Working closely with the Country Operations Manager to ensure smooth delivery of each charter week
Neilson Active HolidaysResort Supervisor
Nov. 2017 - Apr. 2018Les Deux Alpes, FranceManaging, leading and developing the in resort team to ensure all guests enjoy the best possible holiday experience. Overseeing all resort operations including Lift Pass Pass orders & Lift Pass sales of up to €1,000,000 over the course of the season, managing the processing & liquidation of all auxiliary sales in resort including handling up to €30,000 in cash over the course of the season. Achieve set sales targets for ski pack and après ski products whilst ensuring that all company monies and sales from the Ski Representatives are correctly reported, recorded, and accounted for within Neilson financial reporting systems. Managing all aspects of External property customer service and hospitality as well as working along side and supporting the Chalet & Hotel managers for any more serious customer issues. Being responsible for driving your team forward to achieve all KPI’s and targets whilst also maintaining the highest company standards and delivering excellent customer service. Build strong and successful relationships with all suppliers, providing a positive and professional image when dealing with company business. Be highly organised to ensure all admin, finance and compliance paperwork are completed on time. Demonstrate an excellent overall knowledge of Neilson products and pro-actively cross sell our holidays to all Neilson guests. Responsible for coordinating a well organised and successful transfer of up to 18 coaches in and out of Resort weekly as well as providing effective training for any Transfer Staff.
THE EMPRESS BAR LIMITEDAssistant Marketing Manager
Aug. 2016 - May. 2017Newcastle upon Tyne, United Kingdom
Uncharted Events Ltd.Managing Director
Nov. 2015 - Feb. 2018Newcastle upon Tyne, United KingdomA travel & events company specialising in large group charters of yachts in Croatia for Graduates & Young Professionals. Overseeing all aspects of the company as a whole and leading the sales and marketing strategy as well as managing all on-site events which also covers staff recruitment, training and management.
European Travel Ventures Ltd.Event & Customer Service Intern
Jun. 2015 - Aug. 2015CroatiaEnsuring all The Yacht Week guests were happy, safe and informed during their week in Croatia. Being a point of contact for up to 600 guests as well as helping manage events on multiple islands.
ILOVETOUR.co.ukEvent & Guest Staff
Nov. 2014 - Nov. 2015Rimini Area, Italy
Tokyo Industries (UK)Marketing & PR Manager
Oct. 2014 - Oct. 2015Stein Bier Keller Newcastle
Camp Zanika LacheWaterfront Director
Jul. 2014 - Jul. 2015Camp Wenatchee, Washington StateResponsible for development and implementation of waterfront program including swimming, canoeing, kayaking, and beachfront activities. Responsible for equipment maintenance and adherence to all safety standards. Responsible for scheduling & managing the Lifeguards and other Waterfront staff as well as instruction other Staff members on how to maintain a safe working environment for the campers during session.
Outgoing LtdSales Executive
Mar. 2014 - May. 2014Manchester, United KingdomSales Activity: - Professionally handling incoming inquiries - Pro-actively contacting previous clients in order to gain repeat business - Prospecting for new business via a variety of methods and media - Conducting meetings and presentations with prospective clients - Developing rapport with key contacts at Universities - Networking and building contacts across the UK - Working to sales targets and working to set deadlines Group Management: - Maintaining a database of regional contacts - Managing Group Leaders - Maximising trip sales throughout the sales process - Utilising methods of communication to enhance sales - Close communication with Trip Co-ordinator to ensure quality of delivery Attributes: - Driven and ambitious - A self-motivated individual with a positive attitude - Able to use your own initiative - Resilient and determined - Excellent communicator - Able to develop rapport and network - Inquisitive and willing to go the extra step to find out about a client’s needs
Life Before Work TravelSocial Media Ambassador
Feb. 2014 - Aug. 2015United Kingdom
TUIResort Manager OffThePiste
Nov. 2013 - Apr. 2016Newcastle upon Tyne, United KingdomResponsibilities - Travelling to coach departure point in the UK, meeting the guests for that coach and travelling out to resort with them. - Showing clients to their accommodation in resort, helping them get their keys, ski/board hire, making sure they know when and where their lessons take place and guiding beginners through the first steps to the slopes - Conducting room rounds on a nightly basis, keeping everyone up to date with daytime and night time activities, assisting & solving any problems that have arisen and providing information that will ensure guests make the most of their trip - Cash Management & Auxiliary sales in resort - Restaurant bookings & on-site event management - Assisting with insurance and medical administration when required - Leading and managing a team of reps to cover ski lessons, night rep duties, events and social duties - Being a friendly face, helpful and approachable at all times - Having endless energy and enthusiasm. - Travelling back to the UK, and ensuring that the passenger journey is smooth right up to the point that they return home Essential Skills - Excellent interpersonal skill - Relationship development with suppliers - Exceptional leadership and management skills - Ability to be both fun and responsible - Hard working, and used to long hours - Being able to problem solve - Highly motivated - Keen interest in skiing/snowboarding - Confident and energetic - Public speaking - The ability to confidently address hundreds of guests -Pride in own appearance - Organised and prepared to keep up to date with the necessary paperwork in resort
SOHO Rooms NewcastleMarketing Director
Sep. 2013 - Oct. 2014Newcastle upon Tyne, United Kingdom
MicrosoftSocial Media Ambassador
Sep. 2013 - Sep. 2014United KingdomTo use Social Media Channels to influence and provide information on all things Microsoft #NokiaLumia1020 #W8P #Windows8 #XBoxOne
Camp AmericaBrand Manager
Aug. 2013 - Aug. 2015Northumbria University- Developing the Camp America brand within my University - Implementing my own promotional ideas throughout the academic year to ensure Camp America as a brand stands out - Using my excellent campus/student market knowledge and own initiative to ensure that each campaign reaches the target market and promotes the brand - Using my existing network of contacts within societies, campus media and my student union to identify opportunities to support our marketing needs, in addition to establishing new contacts - Using social media to interact with your campus network in order to create a buzz encouraging students to positively engage with Camp America - Providing Camp America with relevant feedback and ideas on how to improve their marketing strategy on campus
Snowsports NorthumbriaPresident
May. 2013 - May. 2014Northumbria Students Union
Outgoing LtdEvent & sales co-ordinator. Brand Manager of Amsterdamaged UK
Nov. 2012 - Feb. 2018UKOutgoing describes their Group Leaders as: "We love our Group Leaders, without them we wouldn't be in business. Outgoing Group Leaders are trend setters, passionate individuals who have the drive, desire and network to organise and sell holidays and events to hundreds of people. They are popular socialites, active members of societies or course subjects, captains of sports teams or employees of organisations as diverse as; Universities, the military, and the National Federation of Young Farmers. Or they are ordinary individuals with a passion for travel and organising the best group holiday their mates dare to dream of."
Outgoing LtdResort Rep
Nov. 2012 - Apr. 2014Austrian & French AlpsManaging a coach of 50 clients from the UK to the French Alps on multiple trips before organising hotel rooms, having the responsibility to provide direct customer service to those clients for the duration of the week as well as being a part of the events team for medium to large scale productions. Auxiliary sales were a large part of the role - Ticket Gates - Emergency Team - Night Patrol - Customer Service Desk - Resort Orientation - Information Desk - Salwa
Outgoing LtdStudent & City Brand Manager
Sep. 2012 - Sep. 2014Newcastle upon Tyne, United Kingdom
Ski Promotions Ltd.Event Manager at Mish:Mash
Aug. 2012 - Apr. 2014Newcastle upon Tyne, United Kingdom
Snowsports NorthumbriaEvents Secretary
May. 2012 - May. 2013Northumbria Students Union
Outgoing LtdSales Ambassador
Apr. 2012 - Feb. 2018
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