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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
RocheGlobal Learning Partner
Sep. 2023 - Jun. 2025Costa RicaLed multi-year strategic initiatives to deliver learning journeys for 3,000+ Finance employees, integrating ILT, eLearning, and asynchronous toolkits aligned to 2025 business goals and evolving technical market trends. Directed cross-functional program delivery with regional and global teams, ensuring stakeholder engagement and alignment throughout all phases of the program lifecycle. Managed dependency mapping, risk and issue tracking, and reporting via Smartsheet, Monday.com, and Lucid, enabling program governance and on-time delivery.
VMwareLearning and Development Consultant
Jul. 2021 - May. 2023Costa RicaAMER Regional Lead responsible for GEO operational scope and customer/Stakeholder advisor duties. In charge of alignment of region’s activities and logistics through Global Coordinators on Corporate programs. Contributor of process improvement projects, actively promoting best practices and solutions. Smartsheet Mobilizer within VMware. Directed the migration of the global LMS to Hive, aligning IT and HR priorities to ensure a smooth transition across multiple regions. Designed and delivered stakeholder communication plans, training sessions, and support resources to drive adoption and minimize disruption. Proactively identified and mitigated technical and operational risks, ensuring on-time delivery within defined scope. Facilitated conflict resolution between technical and business teams, resulting in improved collaboration and faster decision-making. Oversaw configuration, testing, and deployment of a cloud-based learning management system across 10,000+ users.
VMwareProject Manager, Global Field and Partner Readiness PMO
Jun. 2017 - Jul. 2021Costa Rica
VMwareLMS Analyst
Jun. 2014 - Aug. 2017
Citi Business ServicesLMS Analyst
Sep. 2012 - Apr. 2014Costa RicaPartnered with IT teams to validate and approve SaaS-based system implementations in Sandbox prior to Production deployment, ensuring compliance with PMO best practices and internal governance standards. Coordinated risk and issue management, created lessons learned documentation, and maintained stakeholder updates to confirm operational stability post go-live. Developed dashboards in Confluence and Smartsheet to enhance program benefit realization and continuous improvement efforts.
Citi Business ServicesQuality Analyst
Jun. 2010 - Oct. 2012Collect, analyze and communicate to Lead team and Business Meetings, data from the LMS database regarding usage of the application and updates performed through Quick Test Pro (QTP) In charge of coordinating user experience testing, with large groups of testers, for 8.2 and 8.8 LMS version upgrade for all different environments; UAT, QA, and Production. Testing results review and testing reporting. Solution verification and testing of Hot Fixes applied into UAT and PROD after implementation from the technical group. Assist with course functionality. Point of contact between the Automation Services team and Citi COE; in charge of providing scripts to the automation team to codify through the QTP application.
Hewlett-PackardQuality Analyst
Jan. 2007 - Jan. 2010In charge of monitoring the performance of Technical Support Representatives. Creation of reports regarding agent’s activity tracking and areas of opportunity. Owner of Calibration Sessions within QA Team and Managers/Supervisors. Regular 1 on 1s with agents and supervisors to communicate performance updates
ICT Group Costa RicaQuality Assurance Analyst
Jan. 2006 - Jan. 2007Monitoring the Marketing Research account. Later trained to evaluate representatives on Sales accounts. Delivery of training on new projects granted to the company. Calibrations Owner in charge of conferencing with clients in United States to set project’s expectations, handling times and rates.
IBM Costa RicaCustomer Service Representative
Jan. 2005 - Jan. 2006Providing Human Resources support then promoted to Front Office Subject Matter Expert managing account’s escalations. Training Subject Matter Expert: Responsible of new hire and regular training Quality Assurance Subject Matter Expert: In charge of gathering and analyzing performance information
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