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Work Background
Kuester Management GroupHOA Architectural Compliance Manager
Oct. 2023Cary, North Carolina, United States• Developed and implemented compliance policies and procedures, reducing regulatory violations by 70%.
• Conducted regular compliance audits and assessments, identifying risks and making recommendations for improvement.
• - Trained over 600 employees on compliance practices and changes in regulations.
• - Collaborated with internal departments to address compliance issues and promote a culture of integrity.
• Overhauled and revived dormant and ineffective inspection program for 1360- home 55+ retirement community resulting in a 95% reduction in Town of Cary inspection fines over the last 3 years. Imposed 136 violations on residents, on average, on a monthly basis, resulting in an average monthly amount of $66,912 in fee revenue for the Management Association ($802,944 annually).3
• Process 30 ARC Modification Requests and 40 Fast Track forms on a monthly basis, a 65% increase year to date, resulting in a 70% increase in resident customer service satisfaction rating. LANDSCAPING
• January 2025- Took over Landscaping Customer Service Department. Streamlined Ticket and Customer Service Request Process Improvement, resulting in a 35% reduction in billable hours by the landscaping company, saving the Community Association $285,000 in landscaping costs over the last 7 months compared to the same time period in 2024.
• Retained current contractor after contractor added 50 workers to their staff, assigned an individual to solely monitor landscaping ticket portal, and contractor began responding to homeowner tickets within 24 hours, as opposed to 72 hours, which was the standard previously.
Fluent SolarProject Manager
Apr. 2022 - Oct. 2023Raleigh-Durham-Chapel Hill Area• Successfully manage a portfolio of 530 (over the course of 11 months) total customer accounts by overseeing and ensuring timely completion of projects, meeting various milestone expectations.
• Created detailed reports for senior management on compliance performance metrics and trends.
• Complete Site Survey, Design Monitoring, Permit Delivery, installation supervision, inspection attendance, energization, and finalization for 950 total (over the course of 11 months) portfolio and nonportfolio customers, following standard operating procedures, contributing $42, 750,00 in revenue for Fluent Solar over the same time period.
• Pick up and deliver 40 permits & related pertinent documents per day (includes portfolio & non-portfolio customers) in addition to 7 site survey appointments per day.
• Measured distance between meter and proposed location of Ground Mount Solar panels to ensure compliance of 35ft distance requirement between meter and proposed location.
• Proficient in communication, leadership, teamwork, time management, organizational, analytical, and critical thinking skills.
Wellness CoachesCovid Health Manager at Merck
Jul. 2020 - Apr. 2022Durham, North Carolina, United States• Apply mathematical principles and statistical approaches to determine Maximum Occupancy Limits, the number of handwashing stations that need to be set up, and the number of N95 masks to order to be able to supply site staff every day. Occupancy Limits ranged from 5 people per room to a maximum of 30 people per room. Person to person distance used to determine occupancy is 6ft to 8ft.
• Demonstrate critical thinking skills by preparing Covid-19 Enterprise Risk Assessments based on prior week observations, including risks and mitigation strategies as well as issues and corresponding resolutions strategies.
• Analyzed regulatory changes and communicated their impact to stakeholders
• Monitor 462 associates on 3 projects: Shield, QO Lab, and Lower Segment and enforce Covid-19 Prevention policies including mask wearing, social distancing, and handwashing.
• Assisted in the development and execution of compliance monitoring programs.
Key Accomplishments:
• Project Shield has the lowest number of confirmed Covid-19 cases out of all 5 projects in the last 12months.
• Awarded 5% salary increase after only 5 months into my tenure.
• June 2021: Tapped to be Covid Health Manager of Projects QO Lab Daily Operations and LSP Daily Operations in addition to Project Shield Daily Operations
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