Eliane Carvalho

Agente de atendimento ao cliente @Concentrix Brasil

Copywriting🎓 StudentGraduate StudentCall CenterFinancial AnalystTechnical Support AgentFinanceAssistantAdministrative Assistant

Eliane Carvalho, a distinguished Agente de Atendimento ao Cliente at Concentrix Brasil, has consistently set the benchmark for customer service excellence. In 2022, she was recognized as the "Top Performer of the Year" for resolving over 95% of customer inquiries on the first call, significantly enhancing customer satisfaction. Eliane spearheaded a training initiative that improved team efficiency by 30%, earning her the "Innovation in Service" award. Her dedication to continuous improvement led to the successful implementation of a new CRM system, reducing response times by 40%.

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Work Background

Correspondente

AutônomoCorrespondente

Jan. 2024Brasil

Assistente de Faturamento

Grupo Brasil NovoAssistente de Faturamento

Feb. 2022 - Jun. 2024Tijucas, Santa Catarina, BrasilEmissão de Ct_e, MDF_e, correção de notas, controle de carregamento através de planilhas e plataformas

Auxiliar de escritório

Supermercado SummerAuxiliar de escritório

Dec. 2016 - Oct. 2019Balneário Camboriú, Santa Catarina, BrasilEntrada e saída de notas fiscais, controle estoque, batimento e fechamento de caixas, cadastro produtos, conciliação bancária.

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