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Work Background
Laser Facility ManagementVice President Of Business Development
Sep. 2021Saratoga Springs, New York, United StatesHere to answer the question...what can I do to help you today! My world...strategic and operational marketing and sales. Allowing us to realize our company's true growth potential. Coordination of our corporate branding, web site, CRM, RFP and business development processes, leading to strategic client development within our targeted verticals. I am here to mentor and support the functions which drive value to our clients.
Laser Facility ManagementDirector Of Business Development
Apr. 2020 - Sep. 2021Saratoga Springs, New YorkStrategic Business Development & Account Management of Facility Maintenance, Commercial Cleaning, and other outsourced support services to the Retail, Restaurant, Hospitality, Telecom, Education, Healthcare, Grocery, Convenience, Banking, Auto, Industrial & Commercial markets.
LCS Facility GroupVice President Business Development and Sales
Jan. 2018 - Jul. 2019United StatesOne Company. One Solution. LCS Facility Group, headquartered in Poughkeepsie, NY, services the Northeastern United States. In addition, the company has offices in Northern California (Napa) and in Texas (San Antonio). Our approach to providing an integrated, one company solution to resolve our clients’ facility management needs on either a project, contract, or fully outsourced basis has driven our reputation and growth. The Company’s four Divisions - Cleaning and Maintenance Services, Landscapes and Property Management, Hospitality Services, and Construction Support Services / Specialty Services – provide our customers unmatched capabilities and service offerings. With a skilled, passionate and diverse team of employees and a lengthy client portfolio, LCS has built a reputation for exceptional customer service, reliability and high-quality results. To maintain this reputation, we go above and beyond the industry standards and adhere to stringent guidelines that make up our Seal of Excellence.
DWM Facilities MaintenanceDirector, Client Solutions
Oct. 2013 - Oct. 20162 Northway Lane, Latham, NY 12110The DWM Facilities Maintenance successfully supports geographically dispersed portfolios across the United States. DWM today services the retail, restaurant, grocery, convenience store, commercial, and financial markets with a comprehensive platform of general maintenance, handyman, carpet cleaning, water treatment, and emergency services. DWM’s proven expertise in programmed maintenance, on-demand break-fix service, and project management provides clients the flexibility for customized service delivery. Our in-house project management staff provides turn-key consulting services bringing solutions to fit any facility maintenance need.
RiverRoad Waste Solutions, Inc.Director of Client Solutions / Financial & Procurement Analyst
May. 2011 - Jan. 2013Saratoga Springs, New York & Red Bank, New JerseyAs a leader in the Client Solutions group I collaborated with the CEO, CFO, national sales leaders, procurement, operations, customer service, and vendor management to drive execution of the sales plan. I managed our financial analysis within the RFI/RFP bid processes. > Improved RFI & RFP response times
> Became the SME for cloud-based bid responses
> Improved client portfolio savings 20% while increasing internal margins
> Sold national contracts increasing revenues from $22M to $40M
MAJIK Business Development / CXMManaging Partner
May. 2007Boynton Beach, Florida, United StatesI am an expert in Customer Experience Management (CXM); Real Estate Facility Management, Hospitality Management, Financial Management, and Marketing Strategy as these are the driving forces behind new and enhanced revenue streams and profitability. A truly customer-centric strategist who removes the obstacles to organizational growth. My mission is to “Serve” and not sell; through… • Analytics and technology to aid organizations to become genuinely customer-centric
• Enhanced Service Delivery Systems creating new revenue streams
• Data-driven marketing supporting the overall Brand experience Portfolio Summary Hospitality, Facilities and Real Estate Management Experience Developed a Customer Service & Hospitality foundation with our family motel in Lake George
Realized career goals in hotel & restaurant management with Disney, Hilton, and Marriott
Established myself as an instructor and trainer within a hospitality college curriculum in Chicago
Transferred my Service experience to real estate & site management achieving exceptional results
Experience built on a solid 20 year real estate management & 12 years of hospitality management!
The Horizon CompaniesExecutive Vice President, Business Development & Sales | Strategic Sourcing
Jan. 1999 - Jan. 2007Red Bank, NJ & Lanham, MDExecutive Vice President of the Horizon Companies, $140M Contract Management Facility Services company providing multi-site, multi-state portfolio facility service management. Responsibilities & Accomplishments included: > Management of Horizon's National Sales and Business Development Team, including telemarketing / CRM / Lead generation, direct sales, and strategic account management. I successfully sold and launched the largest single contract known in the industry of $40M annually. > Personally managed 6 nationwide retail chain accounts valued at $23M. > Creating award winning internal and public marketing pieces. > I orchestrated the sales, strategic planning, and project management of over $60M in new service business for Horizon. These sales have led to new business for Horizon in over 2500 locations throughout the United States. >Under the Horizon umbrella of companies; I ran the "Atlas Maintenance" Division alongside my EVP responsibilities. Upon Horizon's purchase of Atlas, I orchestrated the turnaround of this $6M business service platform from loss to profitability in 90 days. Motivated senior sales and operational personnel to find creative methods for continuous improvement thereby achieving sales increases of 100% & reducing labor costs by 60%. Successfully expanded the service support staff; training and diversifying their skills to include new service verticals such as landscaping, snow removal, HVAC service/repair/replacement, electrical systems/backup generation, janitorial, construction management, emergency services, and general maintenance.
Coverall North America Inc.Vice President, National Service Operations & International Support
Jan. 1991 - Jan. 1999Vice President of National Service Operations & International Support for this International Franchise Cleaning/Maintenance Company for 9 years. >Managed multi-site operational staff in 60 US cities, and international operations in Australia, Japan, South Africa, and Europe. > Created, designed, wrote, and delivered training & development materials via manuals, videos, and on-line training materials. > Crafted franchise agreement updates and legal franchise operational support tools. > Implemented franchise development programs lowering franchise turnover to under 2% annually. > Coordinated contract responses to RFI, RFP requests. Collaborated with National Sales to produce growth from $40M to $140M.
College of DuPageAdjunct Professor / Hospitality Management
Jan. 1990 - Jan. 1993Glen Ellyn, ILAdjunct Faculty member for the College of DuPage's highly regarded associate's degree programs in the culinary and hospitality fields of study.
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