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Work Background
TailosSenior Customer Success Manager
Feb. 2025 - Jun. 2025Austin, Texas, United StatesIn my role at Tailos, I successfully managed the end-to-end onboarding of commercial clients for Rosie, our cutting-edge autonomous vacuum robot. I provided tailored training and support, ensuring seamless integration into hospitality and enterprise environments. By analyzing cleaning data, I optimized performance and fostered long-term client relationships, driving adoption and satisfaction.
TEXT2DRIVECustomer Success Manager
Mar. 2024 - Feb. 2025In my role at TEXT2DRIVE, I empowered auto dealerships across the nation by providing tailored platform training and performance consultations. By analyzing usage data, I delivered actionable insights that significantly improved ROI. My focus on building strong relationships with dealership leadership led to increased platform engagement and successful upsell opportunities, contributing to overall business growth.
TrueCar, Inc.Client Success Manager
Feb. 2018 - Sep. 2023Austin, TXIn this role at TrueCar, Inc., I drove client success by managing a diverse portfolio of over 300 dealership accounts. I focused on onboarding, technical setup, and strategic planning to enhance satisfaction and retention. By building cross-functional partnerships, I improved client experiences and effectively navigated complex escalations, reinforcing long-term trust and loyalty.
TrueCar, Inc.Customer Experience Specialist
Apr. 2014 - Feb. 2018
CarMaxBuyer
Feb. 2012 - Apr. 2014AustinPurchase inventory through in store appraisals and offsite auctions
StarbucksStore manager
Nov. 2009 - Feb. 2012Austin, Texas AreaManage guest service, profitability, team development, hiring, inventory levels.
TargetExecutive Team Lead-Guest Experience
May. 2008 - Nov. 2009Managed a team of 4 team leads and 40+ employees. Managed team members in guest service, food service, and cashiers.
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