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Work Background
Renegade ServicesAdministrative Assistant
Jan. 2021Remote
STURM WELDING, INC.Managing Owner
Dec. 2020Pilot Point, Texas, United StatesSTURM WELDING, INC. is a unique metal fabrication business located on the Historic Square in Pilot Point, Texas providing North Texas the finest in custom fabrication since 1952. We serve local residents of North Texas, horse ranches, farmers, commercial business, municipalities as well as federal agencies with fabrication services that are built to order in a timely manner at a reasonable price.
FiberLight, LLCCarrier Access Manager
Apr. 2018 - Oct. 2020Carrollton, TexasResponsible for establishing and managing relationships with specific carrier access providers/vendors. These relationships include Tower and Property Management companies, Fiber Network Providers and Colocation Providers. The Carrier Access Manager will serve as a point of contact for securing cost-effective solutions between FiberLight and its vendors. The Carrier Access Manager will work closely with operations, product and executive teams to determine areas of improvements and assist w/ the financial P&L at a market level. Oversees network reporting requirements to ensure compliance with regulatory agencies.
XO CommunicationsAccess Pricing Engineer III
Aug. 2016 - Apr. 2018Plano, TXIdentify, design, and price infrastructure solutions to meet network and customer demands Manage pricing requests to service level agreements for domestic and international requests. Ensures the correct usage of pricing rules and guidelines using the internal and external pricing tools. Solicit access pricing from carriers and service providers to provide the most cost effective option to Sales, Service Delivery, and Carrier relations teams. Collaborate with Sales, Sale engineers, and Service Delivery to provide complex access solutions. Created process documents to capture various vendor quoting processes Developed relationships with all levels of the XO Sales Leadership Team to ensure that revenue goals are achieved and supported business processes as defined.
West CorporationManager Provisioning
Jun. 2007 - Aug. 2016Lancaster, TexasReduced company’s network expenses by over $3 million cumulatively Consistently monitors processes for improvement to ensure efficient use of resources to ensure provisioning is meeting the needs of the internal and external customers. Motivates workforce to achieve best-practice provisioning services performance through proper tool utilization and process consistency Supervises provisioning staff of 5 Plans, monitors, and controls assigned projects throughout its lifecycle Managed costs associated with new circuit turn ups and optimization projects Manages and plans capacity for SONET Multiplexers and DS3/Optical CFA Managed and resolved Local Number Portability issues as an escalation point of contact. Provisioned Toll Free numbers using third party ordering systems. Created, Processed, and managed toll-free CPR template changes Maintains the company role as responsible person for RespOrg related activities of Toll Free numbers
Level 3 CommunicationsSr. Provisioner
Aug. 2004 - Jun. 2007Developed regional Job Aids for related IXC’s/ILEC’s to ensure accuracy of ASR content. Provided training to other IXC/ILEC group members on tools and processes used for the processing of Type II services. Proactively develop process improvements to ensure an effective and proficient team Responsible for handling 1st level escalations for turn up of Type II services. Liaison to coordinate the seamless activation of new and existing services between the Local Exchange Carriers, CAPS, field operations, engineering, sales, product management, and customers. Responsible for approving new orders for a smooth flow through the install process. Instrumental in providing on site customer care visits to ensure proper lines of communications are open.
XO CommunicationsNetwork Planner
Jan. 1999 - Jan. 2004Planning, management, design, ordering, and forecasting of bandwidth for Allegiance Switch, Collocation equipment, and customer base. Saved the company over $4.5 million by moving leased facilities onto company supplied fiber. Managed capacity for SONET Multiplexers, IDLCs, DS3 APOT, and DSLAMs. Negotiate with SBC, Qwest, Bell South, Verizon and other CLEC’s and IXC’s to provide services to the XO/Allegiance Switch, collocation, and customer locations. Acquired leased and SONET facilities for network, collocation, and customer facilities. Instrumental in completing and implementing transport plans for large customer projects. Played an integral part in establishing the companies Individual Case Basis (ICB) process, for Wholesale products not offered. Provided transport required for launching new technologies into the Allegiance network. Designed and priced transport solutions for the company’s ICB process. Created and proved in capital expenditures for cost saving network design changes.
US Air ForceCommunication-Computer Systems Control Journeyman
Nov. 1990 - Jul. 1999Engineered, provisioned, implemented, and maintained various voice, data, and trunking circuits on the Integrated Digital Network (IDNX). Managed all leased and government supplied long haul and local communications circuit actions for Medina Regional Signals Intelligence Operation Center (MRSOC), and subordinate field sites. Supported over 1,200 personnel and over $50 million worth of communications systems. Monitored, analyzed, and maintained optimum performance of computer remote multi-user distribution systems, and local area networks. Performed quality control testing, all basic communications maintenance control functions, and base switchboard operator functions to include processing phone requests for the Defense Switched Network.
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