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Work Background
Dell TechnologiesChannel Account Manager
Sep. 2024Southeast, US
Dell TechnologiesServices Account Executive
May. 2023 - Oct. 2024North Carolina, United States
Dell TechnologiesSenior Manager, Presales
Apr. 2020 - Apr. 2023East Coast
Dell TechnologiesGlobal Scoping and Go To Market Program Manager
Jul. 2016 - Apr. 2020Charlotte, North Carolina AreaGlobal Scoping Center and Go To Market Program Management Office Lead responsible for the governance, measurement, and driving global business improvement initiatives for EMC Go To Market Operations and all EMC Professional Services scoping and quoting centers worldwide.
EMCGlobal Scoping and Go To Market Program Manager
Jul. 2016 - Apr. 2020Charlotte, North Carolina AreaGlobal Scoping Center and Go To Market Program Management Office Lead responsible for the governance, measurement, and driving global business improvement initiatives for EMC Go To Market Operations and all EMC Professional Services scoping and quoting centers worldwide.
Dell TechnologiesSenior IT Project Manager
Jan. 2013 - Apr. 2016Charlotte, NCManages the delivery of customer engagements for EMC. Responsible for managing the full life cycle of projects or programs from requirements gathering through customer service handover. Acts as primary interface to the customer, vendor and all EMC personnel associated with the engagement. Responsible for the delivery of complex, high risk projects. Maintains project quality, finances and focus.
Prepares detailed project plans of an engagement within the standards of project management methodologies. Reviews and validates statement of work (SOW). Categorizes requirements into a project plan detailing schedules, controls, resources, costs and daily tasks. Prepare risk and remediation plan. Responsible for creating one team approach, goals and milestones within a project to ensure EMC's commitments to the customer are achieved. Responsible for the delivery and daily management of activities, which are coordinated with EMC employees or Partner Resources. Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales. Controls the financial compliance. Completes weekly and quarterly forecasts of revenue and utilization. Manages the cost budget and the impact of change requests on cost budget. Proactively manages the EMC escalation and drives the change control process.
Ensures a strong and seamless relationship by maintaining communications about the project to the stakeholders: customers, management, sales and delivery personnel. Responsible for preparing regular status reports and conducting steering committees where appropriate.
Articulates the full value of the EMC Solutions and EMC Services business benefit to the customer. Keeps eyes open on potential future opportunities at the customers' and communicates to sales as appropriate.
Lead team during project life-cycle; provide project management, leadership and oversight to project and/or workstreams. Provide performance feedback to management and team members.
Dell TechnologiesProject Manager
May. 2007 - Jan. 2013Charlotte, North Carolina AreaForecast and manage projects from a financial and scheduling perspective. Manage and track several complex billable projects simultaneously from conception through customer delivery.
Facilitate project kick-off and status meetings, and employ EMC escalation processes to drive urgent project related issues to resolution when required.
Coordinate and manage implementation of all activities with internal EMC talent and Partner Resources.
Serve as the primary project contact for customers, vendors, and all associated EMC personnel. Project Management coordination/support for largest division in N. America, focused on delivering 1M+ in Services Revenue yearly.
EMCProject Manager
May. 2007 - Jan. 2013Charlotte, North Carolina AreaForecast and manage projects from a financial and scheduling perspective. Manage and track several complex billable projects simultaneously from conception through customer delivery. Facilitate project kick-off and status meetings, and employ EMC escalation processes to drive urgent project related issues to resolution when required. Coordinate and manage implementation of all activities with internal EMC talent and Partner Resources. Serve as the primary project contact for customers, vendors, and all associated EMC personnel. Project Management coordination/support for largest division in N. America, focused on delivering 1M+ in Services Revenue yearly.
Dell TechnologiesSr Divisional Coordinator
May. 2004 - Dec. 2007Performed reporting and analysis of Midwest Customer Service people and product performance. Managed team of up to 6 Regional Coordinators across the Midwest Division
Managed team of up to 3 Training Coordintaors
Administered Systems training and best practice procedures across the division
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