Traci Skala - Market Segment Director, G+D

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Work Background

Giesecke+DevrientMarket Segment Director

May. 2023Lisle, Illinois, United StatesResponsible for managing the global relationship of payment card association brands, acting as a gateway between G+D and the payment brands for strategic portfolio, sales, certification, and homologation topics. In addition, provides support sales from a product perspective by supporting sales on product availability, value proposition and innovation.

Giesecke+DevrientDirector of Payment Technology and Product Management

Dec. 2022 - Apr. 2023Bolingbrook, Illinois, United States

ValidDirector of Payment Technology and Product Management

May. 2022 - Dec. 2022Bolingbrook, Illinois, United States

FISSenior Manager, CardPro Implementation-Conversions Team

Feb. 2018 - May. 2022BolingbrookLeading a 60 person Implementations & Conversions Organization for Card Personalization • Working with other members of Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items. • Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved. • Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements. • Manages a staff of multi-functional and technical professionals • Establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions. • Approves hiring recommendations; holds direct reports accountable for staff continuity; maintains varying and complimentary levels of skills, knowledge, and abilities across multiple teams. • Fosters and promotes cooperation, collaboration and information sharing among team members • Uses knowledge of FIS’s conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance. • Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals. • Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products. • Interacts directly with clients at a senior/executive management level to managing problem escalation and providing sales support. • Remains abreast of industry trends and technology standards.

FISManager, EMV Product Delivery Team

Jun. 2016 - Feb. 2018Bolingbrook, ILManaged the card personalization delivery service team responsible for launching three specialized service products EMV, EMV Chip Card Plug-In (CCPI) and ePix. Also was responsible for maintaining and enhancing our chip product roadmap and our general EMV strategy. Acted as advisor to team members in meeting implementation and launch schedules.

FISEMV Business Analyst II

Sep. 2013 - Jun. 2016Bolingbrook, ILEMV Business Analyst II • Provides Sales Support for EMV card personalization opportunities. • Develops and executes EMV customer presentations & proposals. • Be able to present in front of larger groups as the EMV subject matter expert. • Manages medium to large complex EMV client implementations • Manages approval of chip profiles by processing platform. • Plays consultative role to clients (Internal and External). • Provides training to clients (Internal and External). • Provides continued education on EMV and Payment Brand changes. • Builds, Validates, Tests and Certification of EMV Profiles. • Generates load and delete certificates for EMV Profiles. • Configures Profiles and BINs for EMV. • Manages enablement data, chip expiration and lifecycle for each EMV cardstock order and production facility. • Requests EMV keys and Offline certificates to be generated and loaded. • Identifies, implements and creates improvement to best practices and current polices. • Troubleshoots to solve EMV production related issues. • Assists in testing new EMV software releases.

FISClient Services Manager

Nov. 2009 - Sep. 2013Romeoville, IL• Manages the client relationship for several of FIS’s top financial clients, with experience in supporting clients in the prepaid, debit and retail markets. • Provides the highest quality customer support, program implementation, innovative systems solutions and project management in order to provide well rounded support to all clients. • Provides technical support and consultative product/project advice as clients develop card program solutions designed to meet their needs and strategic goals. • Provides management team with information on clients’ interest in new products and services that may be available through FIS in an effort to seek all cross-selling opportunities. • Collaborates with others to create, develop, document and implement new initiatives. Examples include projects as developing the H&R Block IMS Application, creating a shipping report within VAM, and owing the Card Personalization Client Services SharePoint site. • Selected and participated in a high level reorganization beta as a business analyst. • Selected and participated as a lean champion to guide and support individuals that are interested in lean implementation tools. • Selected to be an interim manager for a client services team lead with responsibilities for a team of six individuals.

FISCard Program Specialist

Jul. 2007 - Nov. 2009Romeoville, IL• Provided oversight on project/development requests including participation in project meetings, communication and management of expectations, project scope and development and if needed, escalation (internally/externally) if target dates or tasks were missed, placing the project request in jeopardy. • Responsible for reviewing several daily reports to monitor service levels and project timelines. • Conducted monthly billing reviews, ensuring all billing/credits/write-offs are completed properly, accurately and timely. • Able to analyze, understand and apply concepts to solution problems. • Effectively communicated with all levels of technical and non-technical personnel. • Able to work independently with only administrative supervision or as a contributing member of a team.

FISAccounting Clerk

Jan. 2007 - Jul. 2007Romeoville, ILAccounting Clerk II (01/2007 – 07/2007) • Assisted with the AIMS to PeopleSoft system conversion. • Reviewed client contracts to update pricing for annual increases and/or additional product offering and services. • Assisted with converting PeopleSoft system Aging Report to Excel for management and executive review. Miscellaneous duties and special requests as assigned and/or needed.

Washington Mutal Home LoansLoan Coordinator II

Jul. 2003 - Dec. 2006Downers Grove, IL• Gained experience in processing Government, Employee, Conventional loans in both fields of single and multifamily residential loans. • Responsible for reviewing, verifying and obtaining credit report, income and asset documentation, purchase and sale agreements, and closing/escrow instructions. Ability to identify potentially fraudulent information and/or documentation. • Responsible for reviewing application for accuracy and reviewing title report, flood certification, and appraisals. • Maintained effective communication with internal and external customers as a main point of contact for information involved with transactions. • Gained experience in operating Loan Prospector (LP) and reviewing outcome, in addition to Pronto, Loanworks and Fidelity (Host). • Provided managerial support including filing, copying, organizing, follow-up on reports and customer service phone calls etc.