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Work Background
SpectrioContent Coordinator
Sep. 2024
SpectrioCustomer Service Representative
Mar. 2020 - Sep. 2024
SpectrioCreative Consultant
Jul. 2012 - Mar. 2020united statesNational Account Management; providing audio communication services to an array of different clients including hospitals, clinics, dental offices, and other local and national companies. Interacting with clients daily via phone and email, building client relationships, copy writing and editing of on-hold marketing messages. Research on existing clients to build knowledge about accounts; finding areas to generate extra revenue and offer add on services; collaborating with team members and company peers. Following through with ideas and projects from conception to completion. Creating scripts and organizing programs for clients; effectively keep clients up-to-date and on-time with deadlines. Often communicate with voice talents on voicing assignments. Business review calls with clients to ensure satisfaction and gain feedback on services and many other client relations and account management services.
Blue Sky Atlanta Music & EntertainmentEvent Specialist
Aug. 2011 - Dec. 2011Atlanta, GACommunicating with various talents, musicians, and venues to book live music and/or entertainment for weddings, parties, and other special events. My duties also consisted of blogging (increasing SEO) for the company website as well as email marketing, direct mail, and advertising. I participated in cold calling and maintaining matched leads for potential clients, utilize social media sites for advertising blogs and business.
Starbucks Coffee CompanyBarista
Jun. 2011 - Jul. 2012Woodstock, GAExpediting orders using the cash register and handling money Up-selling products to customer’s to increase revenue Taking on multiple tasks while maintaining quickness Being aware of existing promotions and special offers Delivering excellent customer service by fulfilling customers’ wants and needs
Q-100 Radio StationPromotions Intern
Jun. 2010 - Aug. 2010Interacted with listeners at events and gave away prizes to help promote the station, set up equipment for events, and worked in team environments with other interns.
East Carrollton Parks & RecreationPre-K Gymnastics Instructor
Sep. 2009 - Dec. 2010Instructed preschoolers in fundamental activities, demonstrated proper techniques of equipment and positions, helped children develop good listening skills and discipline, crafted ideas and helped supervisor with themes and displays for the classroom.
Adult Medicine of Marietta P.C.Patient Care Provider
Nov. 2005 - Jul. 2006Clerical duties and proofreading of documents Clinical assistance and client orientation Answered telephone and scheduled appointments Scanned medical documents onto computer Developed excellent customer service as well as phone etiquette
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