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Work Background
Bureau of Land ManagementCommunications Center Manager
Dec. 2022 - Jun. 2025Phoenix, Arizona, United StatesDevelops and supervises the implementation of long and short range plans for center operations. Determines type and amount of work to be performed in the ICC, calculates personnel equipment and supply requirements and drafts and submits for approval an annual budget of ~1.3 million dollars and operating program costs. Prepare investigation reports by documenting findings and facts, obtaining witness statements and copies of official records, and including pertinent correspondence, maps, historical information, exhibits, and photographs. Develops and determines local, regional and/or national radio-use procedures for over 400 field users nationwide. These procedures are based on interagency guidelines, Federal Communications Commission (FCC) regulations, National Telecommunications and Information Administration (NTIA) regulations, and considering geographic and operational needs of the customers. Manages procurement for the ICC in accordance with Federal and agency specific regulations Acts as a Contracting Officer's Representative COR) for inter/intra- agency agreements IAA)and memorandums of understanding MOU). Leads and directs the development, implementation, evaluation, and improvement of the ICC processes and procedures to monitor the effectiveness, efficiency, and productivity of the program through a formalized Quality Assurance / Quality Improvement program. Responsible for the security of the ICC's physical space, computer networks, database information, documents, and sensitive operational information. Protected information will include dignitary movement, event intelligence, details of criminal cases under investigation, juvenile record information, and criminal offender records/criminal histories. Supervisor to a minimum of 2 permanent direct reports and 17 permanent indirect reports who are working to support a 24 hours a day, 7 days a week, 365 days a year operation. This also requires managing work through subordinate supervisor(s) or leads.
Bureau of Land ManagementAssistant Communication Center Manager
Oct. 2021 - Dec. 2022Phoenix, Arizona, United StatesFirst line supervisor for operational oversight of 18 subordinates. Tasked with providing support to my employees when needing to escalate problems or issues to higher level management. Overall responsible for everything that happens on the communications center floor. Perform pre-delegation background security checks for pre-employment of BLM employees. Including NCIC, MVD, Criminal History checks, and comprehensive background checks utilizing TLO (Transunion The Last One). This service is done on behalf of Department of Interior Office of Security Operations. Knowledge of the field techniques of law enforcement officers, special agents and federal employees in order to enable informed tracking, monitoring and support of their activities. Working knowledge of computer software and hardware systems in use in the ICC, to include complex radio systems; operating systems; Computer Aided Dispatching systems; a multi-function telephone system including E911; personal computers; radio transmission recording devices (long term audio, instant recall, video recorders); Emergency Backup Power Systems, and criminal justice inquiry software, various communications programs, word processing and spreadsheet software, and form creating/editing software (such as MS Word, MS Excel, Adobe, or equivalents). Working knowledge of various computer systems accessed by public safety operations to include NCIC, NLETS, and the appropriate state system(s). Knowledge of management techniques used in planning, budgeting, and procurement with the ability to apply those process to complex mission support operations.
Bureau of Land ManagementLead Mission Support Technician
May. 2020 - Oct. 2021Phoenix, ArizonaDuties, Accomplishments and Related Skills: Responsible for training new employees through all phases of training. Training involves imparting new information and overseeing the trainee throughout the process. As a trainer, utilize quality control methods to ensure we are providing the best service to our customers even with a relatively new employee. Control radio and dispatch services for multiple agencies (BLM, US Fish and Wildlife, National Park Service, US Forest Service and more) spread across the entire United States including communication with outside agencies, local and state law enforcement, taking calls from civilians reporting issues, and dispatching to those issues. Run queries for officers including vehicle and person checks, background and criminal histories/wants/warrants, stolen vehicle/firearm/property checks, use multiple government databases from federal, state and local such as ACJIC, NICS, MVD (Motor Vehicle Department), DPS (Department of Public Safety), TLO (Trans Union The Last One) etc and “connect the dots” on partial information or lack of information/incorrect information, disseminate and distribute classified material to the correct officers and/or agencies, follow up on wants/warrants and stolen property/vehicles with the appropriate agencies with hit confirmations, locates and other necessary procedures etc. Operating a CAD system (Computer Aided Dispatch) and multi frequency radio system with over thirty (30) separate frequencies and repeaters and over One Hundred and Fifty (150) officers responding, often multitasking frequencies for multiple events at once as well as multiple states, jurisdictions, agencies and often having different procedures for each for their local law enforcement, backup, and supporting agencies (Police, Fire, EMS and federal agencies).
Bureau of Land ManagementMission Support Technician
Aug. 2017 - May. 2020Phoenix, Arizona, United StatesUses evaluative judgment, experience and situational awareness when selecting information sources and filtering significant, voluminous and complex data into relevancy Makes decisions and provides relevant information to law enforcement officers enabling them to take action on real-time public safety contacts in the field. Provides communication service and support for Law Enforcement activities. Utilizes risk management system protocols to ensure the safety of emergency and nonemergency responders and the visiting public by assessing the nature of each call for assistance individually, and initiating the required response. Operates Computer Aided Dispatch (CAD) System using different grids, screens within the graphical user interface to update status, evaluate and determine available resources for events and incidents. Operates Multi-Lined telephones and Multi-Frequency Terrestrial and Satellite radio systems. Coordinates, Monitors and Assists with law enforcement operations and officers.
U.S. Federal Bureau Of PrisonsCorrectional Officer
May. 2016 - Aug. 2017FCC TucsonInside the prison or jail, correctional officers enforce rules and regulations. They maintain security by preventing disturbances, assaults, and escapes. Correctional officers supervise the daily activities of inmates, ensuring that inmates obey the rules. They must also ensure the whereabouts of all inmates at all times. On any given day, officers search inmates for contraband, such as weapons and drugs, settle disputes between inmates, and enforce discipline. Officers enforce regulations through effective communication and the use of progressive sanctions, which involve punishments, such as loss of privileges. Sanctions are progressive in that they start out small for a lesser offense but become more severe for more serious offenses. In addition, officers may aid inmates in their rehabilitation by scheduling work assignments, counseling, and educational opportunities. Correctional officers periodically inspect facilities. They check cells and other areas for unsanitary conditions, contraband, signs of a security breach (such as tampering with window bars and doors), and any other evidence of violations of the rules. Officers also inspect mail and visitors for prohibited items. They write reports and fill out daily logs detailing inmate behavior and anything else of note that occurred during their shift. Correctional officers may have to restrain inmates in handcuffs and leg irons to escort them safely to and from cells and to see authorized visitors. Officers also escort prisoners between the institution and courtrooms, medical facilities, and other destinations. Correctional officers must report any inmate who violates the rules. If a crime is committed within their institution or an inmate escapes, they help law enforcement authorities investigate and search for the escapee.
United States NavyFire Controlman 2nd Class (SW)
Oct. 2009 - Jul. 2015San Diego, CATroubleshoots and repairs electrical and electronic gun and missile fire control systems and surface missile fire control systems; performs preventive maintenance on weapons; follows standard checkout procedures to locate and repair system malfunctions; test, aligns, and adjusts radar-indicating circuits and power supplies; uses basic electronic test equipment; performs operational tests and operator adjustments on weapon equipment; operates radar equipment, fire control systems, and weapons direction/designation systems in all modes; fabricates, maintains, and installs electrical/electronic cable assemblies; performs maintenance on electromechanical, pneumatic, and hydraulic systems and cooling and drying equipment; completes maintenance forms; inventories parts and supplies
Reliant Protective Services LLCLoss Prevention Officer
Feb. 2008 - Oct. 2009Tucson, AZLoss Prevention Officers assist in the detection and apprehension of shoplifters and other illegal activity that may occur on property. Loss Prevention Officers are responsible for: Performing surveillance of customers as it relates to theft. Initiating suspect detention and investigation of retail theft offenses. Testifying in court/deposition as a witness in all his/her cases brought to trial. Conducting loss prevention surveys of the merchandise stores and providing recommendations. Gathering and documenting evidence as it relates to theft. Performing other duties as assigned.
Konica Minolta Business Solutions U.S.A., Inc.Account Executive
Nov. 2004 - Dec. 2005Tempe, AZMeet or exceed monthly sales objectives. Provide customers with the highest standard of customer service through follow up contact and consultation after the sale to protect and grow market share in assigned territory. Maintain cooperative working relationships with all necessary departments to ensure sales are generated and are processed efficiently to achieve customer satisfaction. Contact cold and warm prospective customers through a combination of telephone and in person contacts to obtain appointments for sales meetings, prepare presentations and proposals. Close sales, gather all detailed information, and develop a sales plan for the account.
Domino's PizzaGeneral Manager
Nov. 1999 - Feb. 2009Tucson, AZHiring and Firing A Domino's manager is in charge of interviewing and hiring all employees in his particular store. He will also be the person firing any team members, if need be. Scheduling and Labor The manager creates a weekly schedule for the store. He has to take into account every team member's availability, as well as keeping the schedule within the store's given labor percentages. Training The manager trains every team member in his store. All team members must be familiar with the accepted ways of making the products and using the equipment, and the manager has to make sure that they are properly prepared for their tasks. He is also charged with training supervisors to run shifts. Cooking No station in the store can be beyond the manager's ability. He must be able to make dough, make pizzas, run the oven, cut and box products, and be in charge of total quality control for all food that is served. Safety Food safety is very important, and all team members must be taught all safe food preparation methods. The manager must also teach equipment safety for all machinery. Financial A manager must keep tight controls on all financial aspects of the store. He is in charge of labor control, product cost controls and waste control. Damage, theft and shortages are also his responsibility.
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