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Work Background
Giulia Cooks ltdFounder & Chef at Giulia Cooks
Aug. 2020London, England, United KingdomGiulia Cooks was born out of a sincere passion for food, simplicity and bringing joy to people through culinary experiences. Appearing as guest chef at boutique London five star hotels, while also providing corporate team building workshops focused on establishing better connections and stronger relationships, as well as cooking classes for individuals, friends and families. Food is an incredibly powerful tool when experienced in the right way, and the expertise delivered at Giulia Cooks never ceases to amaze and inspire anyone who embarks on these culinary journeys of discovery. For the ultime dining experience, I have opened my own home as a one table restaurant where a few guests can enjoy privacy, comfort and bespoke menus while gazing at the best city view in London. Beyond teaching, the business also delivers catered dinners and events at the client’s location, where booked dinner parties can feed up to 50 people with the best selection of Italian ingredients.
Lloyds Banking GroupSenior Manager, Chief Design Office
Aug. 2018 - Nov. 2021London, United KingdomI provide direct support to the Human Centred Design Lead (Chief Design Officer) and his leadership team at Lloyds Banking Group, acting as a point of contact for the office and supporting him in focusing his time on high value-add activities. This includes looking at business performance and strategy, partnering with senior colleagues in the Group, and working on specific projects with stakeholders across the organisation. To succeed in this role, I depend on a varied skill set - from analysis of business performance and working on data-lead business cases to relationship management and ensuring the flow of information around Human Centred Design is managed and effective. The uniqueness of this position places me into a complex business area, where I need to apply strong analytical skills, work on story development, manage projects and senior stakeholders and support the delivery of the strategic priorities for the Group Design Office.
Lloyds Banking GroupDigital Partnerships & Ecosystem Development Manager
Feb. 2017 - Aug. 2018London, United KingdomWe enable the co-innovation and deployment of new capabilities and propositions, at speed and lower cost, to advance the Transformation strategy through collaboration with the global leaders in digital, technology and academia. I establish the Group’s brand through the development of PR strategies and relationship building as well as Proof of Concepts, operational business solutions, market insights and events management.
Lloyds Banking GroupDigital Customer Experience - Insights and Research
Jun. 2016 - Feb. 2017London, United KingdomI provided data analysis and recommendations, liaising with research functions across LBG to provide insight to digital business teams and facilitating participatory design workshops bringing together Colleagues and Customers. The outcomes of the research performed provide actionable insights to help optimise customer journeys and digital experiences on our sites, apps, and overall banking services. This is done by overlaying qualitative & quantitative data and analysing the insights acquired from our customers, as well as looking at 3rd party reports on the competitor and external landscape.
Lloyds Banking GroupSocial Media, Events & Community Manager - Group Digital Communications
Sep. 2015 - May. 2016Londra, Regno UnitoIn support of the company’s mission and core objectives, I managed the external communication strategy for Group Digital including campaigns, events, budget, internal and external articles. • Organised and facilitated internal and external events inviting journalists, ministers of the UK government, CEOs/directors of both Big Tech and FinTech • Ownership of day-to-day management of the Digital Hub & Group Digital & Transformation social content, creating & publishing content and community managing any social responses (over 36 articles, 170+ social posts) resulting in more than 5m social media impressions, 25,000+ Hub visits and 800+ clicks to career pages. • Managed reporting in Google Analytics, Sprinklr & social channels, providing strategic recommendations on audience targeting along with website and social improvements. Managed risk requirements, approvals ad budget, in line with the Group's policy. Created additional value for graduate campaign activity: o Ran career campaigns in Warwick and Grantham - currently mentoring 4 university students. o Face of Graduate Scheme campaign for 2 years. o Featured in The Guardian UK 300 as Rising Star to represent Lloyds Banking Group.
LebaraStudent Consultant
Jul. 2015 - Aug. 2015Londra, Regno UnitoAction Project Team sponsored by company Lebara, during which our team reported to senior management. Our team prepared a business case and action plan for Lebara on “Lebara Play".
KumbeIndependent Translator
Sep. 2014 - Aug. 2015ItaliaTranslation of documents, files, and websites pertaining to any topic and difficulty level. Languages mainly translated are Italian and English, but Spanish, Chinese and German would be provided when requested. Translations always submitted within the shortest timeframe possible, constantly ensuring accuracy.
Pall Mall Fine Wines | Piccadilly & HaymarketConsultant
Sep. 2014 - Dec. 2014Londra, Regno UnitoProvided business analysis and a focus marketing strategy to make sure the business plan was ready to be taken into the market.
EF Language Schools for ProfessionalsCity Insider
Jun. 2014 - May. 2015London UKInvolved in event management, activities and organise educational trips outside London, liaise with all departments to make sure all plans and activities are followed through in the entire school and helping foreign students with a variety of issues, including visas, transport and residences. Manage payments and cash flow. • Successfully organised trips for foreign students, advertising them both on social network and in house and always achieving a sold out outcome, i.e. 50 places available for each trip outside London always sold out at maximum price. • Within a month organised all activities and trips for the following month, managing to fill in all places available in time with maximum revenue.
Holiday InnReceptionist
Oct. 2012 - Jan. 2014Stratford City, London, United KingdomTook bookings, checking guests in and out the building, managing cash flow daily, taking care of health & safety procedures and quick problem solving. Always available to help other departments and stay overtime when needed. • Provided new employee training to two new receptionists and performed managerial duties during manager absences or when needed for extra training purposes. • Upsold of products and services to customers when they checked into the hotel. • Acquired knowledge of multinational hospitality industry and management. Confident managing the front of house desk and respected by colleagues in all departments. Trusted and appreciated by guests on a daily basis, with positive reviews on main travel sites.
DV Chalet Boutique & SPAReceptionist
Jul. 2012 - Aug. 2012Madonna di CampiglioWorked closely with manager and helped with international marketing and brand development. Also performed main reception duties such as customers’ check-in and check-out, cash handling, room bookings and restaurant bookings. • Assisted with the international marketing team to understand the Chinese culture when attending an international conference in Asia. Also supported the rebranding of the hotel, when a name change was needed at short notice. • Successfully managed a four star reception with limited support during the busiest season of the year, engaging effectively with customers as able to speak five languages.
BETC Industry BeijingResearcher and Translator - Paid Internship
Jan. 2012 - Jun. 2012Beijing City, ChinaProvided market research and developed presentations for foreign clients. Translated engineering documents in English, Italian, Chinese and German.
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