Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Clinigen Clinical Supplies ManagementProject Manager, Operations
Sep. 2014 - Jan. 2025United StatesHere I am driving seamless project execution and operational excellence. Every day, I collaborate with cross-functional teams across supply chain, logistics, and customer service, ensuring that workflows are optimized and projects stay on track. I’m passionate about problem-solving and take a proactive approach to identifying and mitigating risks before they become roadblocks. I thrive on using data-driven insights to enhance efficiency, reduce costs, and maintain high-quality standards. Whether it’s streamlining processes, improving coordination, or uncovering cost-saving opportunities, I’m always looking for ways to make operations run smoother and deliver better results. For me, it’s all about bringing teams together, fostering collaboration, and ensuring that every project I lead contributes to the company’s success. Key Accomplishments: * Designed and executed optimized workflows, resulting in measurable efficiency, resource utilization, and regulatory compliance improvements, strengthening operational performance. * Developed and managed comprehensive project schedules, budgets, and risk mitigation plans, ensuring seamless execution and measurable business outcomes. * Identified and corrected invoicing discrepancies before client submission, preventing financial losses amounting to thousands of dollars and reinforcing fiscal accuracy. * Implemented strategic process improvements, enhancing on-time project delivery, reducing operational inefficiencies, and ensuring strict adherence to budgetary constraints
Clinigen Clinical Supplies ManagementDistribution - Shipping Associate
Jan. 2013 - Sep. 2014United StatesI played a key role in ensuring the seamless receipt, storage, and distribution of clinical trial materials as a Distribution – Shipping Associate. I took ownership of end-to-end project execution, ensuring regulatory compliance, on-time delivery, and budget adherence. I worked to optimize inventory management by implementing audit controls that improved data accuracy, strengthened regulatory compliance, and enhanced resource allocation while minimizing discrepancies. Collaboration was at the heart of my role—I partnered closely with supply chain, logistics, and regulatory teams to proactively eliminate bottlenecks and improve overall workflow efficiency. Through these efforts, I contributed to a more streamlined, reliable, and compliant distribution process for clinical trial materials. Key Accomplishments: * Revamped shipping documentation workflows, increasing efficiency, accuracy, and turnaround speed, significantly reducing shipment errors and project delays. * Orchestrated high-volume logistics operations, coordinating 20-30 domestic and international shipments daily, ensuring seamless execution within project timelines. * Designed and delivered comprehensive training programs as a Subject Matter Expert (SME), equipping new hires with project management best practices, process protocols, and operational standards. * Mitigated project risks by proactively identifying supply chain disruptions and implementing strategic contingency plans, driving on-time project completion and stakeholder satisfaction
SercoCustomer Service Team Lead {Orbitz Fulfillment Team)
Feb. 2009 - Jul. 2013United StatesI took the lead in streamlining stakeholder communication by providing detailed reports on team performance, issue trends, and resolution outcomes, equipping leadership with valuable data-driven insights for strategic decision-making. I also designed and implemented process improvement initiatives that boosted customer satisfaction scores and optimized operational workflows. By continuously refining processes and addressing inefficiencies, I helped the team consistently meet and exceed performance targets, ensuring a seamless and responsive customer experience. Key Accomplishments: * Eliminated recurring issues and refined new program implementations for enhanced efficiency by diagnosing and resolving intricate service challenges by conducting root cause analysis and collaborating with clients. * Resolved high-priority customer service escalations, ensuring swift and effective resolution of complex issues by directing specialized teams, including the Dilemma Team, Retail Loss Team, and Refund Escalation Team. * Led, mentored, and coached team members, fostering a high-performance culture through constructive feedback, skill development, and continuous learning, ensuring team excellence and accountability.
SercoUniversal Travel Agent
Apr. 2008 - Feb. 2009Fargo, North Dakota, United StatesAs a Universal Travel Agent at Serco North America, I provided real-time support via phone and email, assisting customers with booking flights, hotels, and vacation packages while ensuring a smooth and stress-free experience. I took pride in delivering personalized travel solutions, carefully managing itineraries and hotel reservations for individuals, families, and corporate clients. By understanding each traveler’s needs, budget, and preferences, I helped create seamless travel experiences while maintaining high customer satisfaction. Whether resolving booking issues or offering expert recommendations, I was committed to making every trip as effortless and enjoyable as possible. Key Accomplishments: · Coordinated emergency travel changes by working closely with airlines, hotels, and clients, successfully securing alternative arrangements within an average of 2-3 hours. · Resolved travel disruptions, including cancellations and weather-related delays, by swiftly arranging alternative accommodations and minimizing client inconvenience.
Intch is a Professional Networking App for the Future of WorkSee more people like Amber on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1785112 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
373211 people
17
Assistant manager
15
Operations and project manager
17
Business Analyst