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Vision for EducationSEND teaching assistant
Jun. 2025
Shout UKCrisis chatline volunteer
Dec. 2024This role involves supporting individuals in acute distress, often experiencing suicidal ideation, self-harm, or overwhelming anxiety. Every conversation requires active listening, empathy, and the ability to remain calm and thoughtful in emotionally intense situations. I use guided discovery techniques to help texters make sense of their emotions, problem solve and create safety plans where needed. I receive regular training in suicide prevention, trauma-informed care and safeguarding, and these have deepened my confidence and practical understanding of risk management.
Marks and SpencerCustomer Assistant
Oct. 2022Taunton, England, United KingdomIn my role, I provide excellent customer service in a fast-paced environment, ensuring a positive experience for guests while managing customer concerns with patience and professionalism. I support staff during closing shifts, coordinate team tasks, and uphold food handling and hygiene regulations in compliance with health and safety standards. As a trained first aider and a member of the emergency response team, I apply my knowledge of first aid and fire safety to handle incidents effectively and maintain a safe environment for both customers and colleagues.
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