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Work Background
Community Property ManagementAccounts Receivable / Customer Service
Jun. 2023 - Mar. 2025United States, CamarilloAs an Accounts Receivable and Customer Service Representative in Property Management, I managed homeowner accounts by processing payments, tracking HOA dues, assessments, and enforcing late fees. My role required frequent communication with homeowners via phone and email, addressed billing inquiries, account discrepancies, and general concerns in a professional and timely manner. I also managed a shared team email inbox, ensuring inquiries were responded to efficiently and appropriately. Additionally, I worked closely with property managers, board members, and homeowners to resolve issues and maintain strong professional relations.
DoMyLLC.com, LLCDocument Processer
Apr. 2022Westlake Village, California, United StatesAnswer incoming phone calls and direct callers to appropriate personnel, input client information into spreadsheets and company database, adhere to compliance and privacy policies and procedures to maintain confidentiality and information protection, review information input against instructions to verify accuracy of data transmitted.
Timios IncTitle Assistant
Apr. 2019 - Apr. 2022Westlake Village, California, United StatesStarted as a receptionist, worked my way to production team, then ended as a title assistant. Directed calls to appropriate location, handled highly sensitive information, researched properties, recorded legal documents with all 50 states, complete wire instructions/confirmations with banks, managed overseas recording team.
GALFER USACustomer Service Representative
Jan. 2015 - Feb. 2017Oxnard, California, United StatesCustomer service representative aiding in the satisfaction of our clients. Answered all incoming calls, chats, and emails from clients while remaining calm and professional to ensure fast-tracking of of problem resolution. Worked alongside research and development team along with warehouse employees to determine service needs and execute the clients requests.
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