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Work Background
DosentrxManager of Rex Support & Client Services
Apr. 2024Plymouth, Minnesota, United States
The Legacy BuildingSponsorship Manager
Jan. 2024 - Feb. 2025Minneapolis, Minnesota, United StatesDevelop and implement a comprehensive sponsorship strategy to meet festival
revenue goals
Identify and solicit potential sponsors, including local businesses, corporations, and
community organizations
Create sponsorship proposals and customizing benefits packages to meet sponsor
needs
Provide excellent customer service to sponsors and ensuring they receive all agreed
upon benefits, including logo placement, signage, and recognition on festival materials
Managing sponsor contracts and ensuring all deliverables are met
Collaborating with festival team members to ensure sponsor needs and expectations
are met.
Providing regular updates to festival leadership on sponsorship progress and revenue
projections.
LeagueCustomer Success Manager
Feb. 2022 - Nov. 2023Minnesota, United States
MOBĒClient Implementation Manager
Feb. 2019 - Oct. 2021Minnetonka, Minnesota, United StatesManage customer onboarding implementations. Facilitate scope and requirements gathering sessions through interview, analysis and translate to MOBE capabilities.
Build, refine and enhance engagement delivery across service practice areas, marketing, engagement, finance and clinical operations.
Coordinate internal and external resources to ensure client and company objectives are met.
Contribute to the development of best practices, project standards and methodologies to improve policies and procedures.
Ensure tasks are completed according to the project plan.
Prioritizes building and maintaining relationships with customers, channel partnerships and operational consultants.
MOBĒCustomer Success Manager
Feb. 2018 - Feb. 2019Plymouth, Minnesota, United StatesDeliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals.
Guide customers with change management strategies and tactics to improve onboarding and increase adoption. Build trusted relationships with clients providing best-in-class customer experience by proactively identifying and solving customer challenges.
Partner with cross-functional teams across Insights, Marketing, Media Operations, etc. to collaborate on campaign activation and drive toward client goals.
Support customer communication and education including a best-in-class onboarding experience and ad hoc platform education needs.
MOBĒEngagement Team Lead
Feb. 2016 - Feb. 2018Minnetonka, Minnesota, United StatesInforming members of health plans of the MOBE Program and assisting them in signing up for MOBE’s guided experience. Perform outbound calls to members of health plans in a discussion about MOBE program benefits, and how the program can help them.
Schedule Initial Consultations for members that result in a quality and meaningful behavioral healthcare experience.
Utilize phone, scheduling, and CRM tools to manage call results data and Initial Consultation scheduling, ensuring the highest quality customer service in every interaction.
Leverage established conversation guides to engage, connect, and educate health plan members
Apply best practices in responding to health plan member questions or objections, and ensure high quality follow-up in responding to member inbound calls & voicemails.
Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs).
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