Andres Marquez - Account Manager, EC creative media

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Work Background

EC Creative MediaAccount Manager

Feb. 2023Ibagué, Tolima, ColombiaSuccessfully led 11 teams across the USA, Colombia, and Ecuador, implementing digital marketing strategies that increased client portfolio performance by 35%. Facilitated cross-functional collaboration, boosting campaign success rates by 40% and achieving a 95% rate in client satisfaction. Analyzed market trends and provided strategic advisories, enhancing client digital marketing effectiveness by 30% and increasing engagement metrics by 25%.

FreelancerConsulant

Dec. 2022 - Nov. 2023Delivered expert project management and strategic advisory services to over 10 companies, enhancing their operational efficiency by an average of 25%. Developed and executed comprehensive project plans, which resulted in a 30% reduction in project timelines and a 20% improvement in resource utilization. Conducted in-depth market analysis, informing strategic decisions that led to an average of 15% improvement in project outcomes and client ROI.

Gobernaciòn del TolimaContractor - Project Viability Analyst

Jan. 2022 - Dec. 2022Ibagué, Tolima, Colombia•Conducted thorough analyses of over 50 governmental projects annually, ensuring 100% compliance with strategic and financial criteria. Coordinated with 10+ stakeholders per project, successfully aligning project goals with the Secretary of Planning's objectives, leading to a 40% increase in project alignment efficiency. Prepared and presented detailed reports for senior officials, contributing to a 30% improvement in decision-making efficiency at the governmental level.

amazonTeam Manager

Feb. 2022 - Jun. 2022ColombiaDirected customer service teams across achieving a 25% increase in customer satisfaction metrics within 3 months. Trained and mentored a staff of 21, resulting in a 15% improvement in team performance and a 20% increase in staff career advancement. Implemented new customer feedback mechanisms, leading to a continuous 30% improvement in service delivery quality and efficiency.

AmazonSr HRA

Oct. 2021 - Feb. 2022Ibagué, Tolima, ColombiaManaged HR functions for a workforce of 1700 combined, improving employee relations and streamlining benefits administration. Revamped onboarding and offboarding processes, enhancing the employee experience, evidenced by a 30% increase in employee satisfaction scores. Developed and implemented new HR policies and procedures, leading to a 25% improvement in overall workplace efficiency and a 15% reduction in procedural errors.

AmazonTeam Manager

Apr. 2021 - Oct. 2021ColombiaDirected customer service teams across achieving a 25% increase in customer satisfaction metrics within 3 months. Trained and mentored a staff of 21, resulting in a 15% improvement in team performance and a 20% increase in staff career advancement. Implemented new customer feedback mechanisms, leading to a continuous 30% improvement in service delivery quality and efficiency.

AmazonCustomer Service Representative

Jun. 2020 - Apr. 2021Bogotá, Distrito Capital, Colombia• Customer service by phone and chat, resolving their concerns in the first contact. • Compliance with quality metrics to ensure the best customer service. • Top performer, training as back up for the SDS team, support through the buddy plan to different members of the team and good management of the KC.

Alcaldía Municipal de IbagueContractor - PAE Supervisor

Jun. 2020 - Apr. 2021Ibagué, Tolima, ColombiaOversaw the PAE program, enhancing the delivery of educational services to over 20 schools, resulting in a 20% increase in service efficiency. Conducted regular audits, ensuring 100% compliance with educational standards and regulations, improving overall program compliance by 15%. Facilitated effective communication and coordination between 20 schools, government bodies, and program operators, leading to a 25% improvement in operational harmony and program effectiveness.

Budget Rent a Car de ColombiaNational Operations Supervisor

Jan. 2019 - May. 2020Bogotá, Distrito Capital, ColombiaSupervised national operations across multiple locations, achieving a 30% increase in customer satisfaction and a 20% boost in operational efficiency. Implemented risk management strategies that recovered over 60% of previously lost account receivables, significantly enhancing financial stability. Spearheaded the development of a customer service application, leading to a nearly 50% enhancement in both operational and client service efficiency.

Universidad de los Andes - ColombiaMonitor

Aug. 2017 - Dec. 2017Bogotá D.C., Colombia• Address complaints, claims and doubts from students. • Grade writings, quizzes and other activities. • Carry out extra-class sessions for reviews and advice.

Clubclass Language SchoolsTrainee administrator

Apr. 2016 - Dec. 2016Malta• Organize the documentation of each student in the school system. • Help and translate during welcomes to new students. • Provide information about the school (classes, activities, exams, etc.) to students in the reception. • Help the marketing department translate correspondence and write letters. • Provide support in the registration process of new students, manage payments and arrange the dates of both the courses and the required accommodation.

Aseguradora Solidaria de ColombiaStudent intern

Aug. 2015 - Dec. 2015Bogotá D.C., Colombia• Develop and implement new improvement and innovation strategies in different company departments. • Present the results of the implemented strategies to the general manager.