Pablo Clavero

Engineer support @TOTVS

MarketingITConsultingFinance🏐 SportsDigital Ads ManagerEvent ProducerCreative ProducerSystem AnalystProject ManagerWeb DeveloperTech SupportData ScientistData EngineerData AnalystCall CenterFinancial AnalystAppointment SetterOutbound Sales SpecialistAccountantSolution IntegratorAuditorCompliance OfficerCall Center SupervisorCall Center TrainerCustomer ServiceTechnical Support AgentCold Calling SpecialistTelemarketerCase ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistCommunity ManagerBusiness AnalystCopywritingPartnerCopywriterContent WriterEditorSEO SpecialistCRM managerTranslatorLanguage SpecialistDatabase Developer

Technical ERP Analyst with a strong background in backend development, cloud technologies (Azure & AWS certified), and functional consulting. Over 4 years of experience supporting business-critical systems, optimizing processes, and delivering end-to-end IT solutions. Adept at translating technical language into business value, with hands-on skills in SQL, APIs, TLPP/ADVPL, and post-go-live support. Passionate about innovation, continuous learning, and building scalable digital solutions. Currently based in Portugal and open to remote or hybrid tech roles across Europe.

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Work Background

Technical Support Engineer

TOTVS InternacionalTechnical Support Engineer

Jun. 2023ArgentinaTechnical Analyst at TOTVS Developed layouts using TLPP and ADVPL Managed REST APIs for various integrations Implemented electronic invoicing solutions Provided post-go-live support and troubleshooting Generated technical reports and maintained documentation Operated in a ticket-based environment, collaborating with cross-functional teams Supported technical back-office operations for diverse companies Led client-facing activities: analysis, solution delivery, and issue resolution Conducted client meetings and training sessions Performed testing and implementation oversight Drafted and documented specific business workflows and circuits

Customer Care

NextbynCustomer Care

Apr. 2023 - Jun. 2023Rosario, Santa Fe, ArgentinaHelp desk Análisis de incidentes técnicos Implementación impositiva

Customer Care

NeuralSoftCustomer Care

Jul. 2019 - Apr. 2023Rosario, Santa Fe, ArgentinaImplementation and technical support to users of Presea/Rubiro ERP. Management of incidents, requests and claims, circuit testing and error testing, main point of contact between clients and Sectors of Infrastructure, Quality Control and Department of Software development. Implementation.

Cajero p2p

BinanceCajero p2p

Jul. 2019 - Jul. 2022Rosario, Santa Fe, ArgentinaEn Binance la tarea que realizo ya hace 2 años y medios es arbitrar entre la oferta y la demanda lo cual me deja una pequeña comisión por comprar barato y vender mas caro x activo en mercados como Argentina y Uruguay, esto surge del constante interés en buscar las tendencias y saber adaptarme.

Customer Service Agent

KonectaCustomer Service Agent

Jan. 2016 - Jul. 2019ArgentinaAtención al cliente de forma terciaria a distintas empresas del rubro de telecomunicaciones, reclamos técnicos, administrativos y de facturación.

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