I’m Stewart Douglas Ferguson, an operations and customer experience executive with a solid background in managing and leading teams across various regions, particularly in US and Latin America.
Im heading Konecta's efforts to grow the US market both onshore and nearshore Konecta is the 5th largest BPO with operations in 25+ countries. more than 130k employees and 2B+ euros in revenues.
My past experience includes overseeing a $140M client portfolio at Atento, where I successfully managed both operational and commercial functions, surpassing objectives and driving 50% growth. I was pivotal in transitioning our operations during the COVID-19 pandemic, achieving a 90% shift to work-at-home arrangements in just four weeks.
As Atento’s Country Manager for the US, Puerto Rico, and Central America, I was responsible for setting up and administering operations in seven countries. I managed P&L, finance, human resources, and IT, integrating functions to enhance efficiency. I directed recovery efforts after Hurricane Maria, reestablishing business continuity swiftly.
Throughout my career, I’ve led IT conversions, new client implementations, and managed significant M&A processes. My expertise spans crisis management, financial oversight, and project management, with a knack for balancing detailed execution with big-picture strategy. My goal is to leverage my experience and leadership skills to drive growth and development in new projects both locally and internationally.More...
Alexandru Duta
Reporting analyst@Konecta
Verified
Alexandru Duta is a Reporting Analyst at Konecta Company, where he is responsible for collecting and analyzing data to create comprehensive reports. His role involves utilizing a variety of data analysis tools and methodologies to generate insights that support decision-making processes within the organization. He plays a crucial role in helping the company understand its performance, identify trends, and make data-driven decisions. Duta's expertise in data analysis and interpretation, coupled with his strong problem-solving skills, greatly contribute to the strategic planning and growth of Konecta Company.More...
Camila Rodriguez
Operations Manager and Executive Assistant
Verified
I’m a results-driven Operations Manager with over six years of experience leading diverse teams and driving strategic growth across industries like law firms, real estate, healthcare, finance, design, marketing, executive support, apparel, and more. Throughout my career, I’ve worked closely with clients from various sectors, quickly adapting to their unique needs and delivering tailored, efficient solutions that align with their goals.
With a degree in Psychology and certifications in Project Management, High-Level Business Administration, and Leadership, I’ve developed a strong foundation that blends emotional intelligence with analytical thinking. This allows me to lead with clarity, build strong relationships, and make data-informed decisions—always keeping people and purpose at the center of my work.
My experience spans customer success, CRM management, process optimization, and team development. I’ve managed operations in high-pressure environments, improved KPIs, designed SOPs from scratch, and mentored supervisors to exceed performance expectations.
What drives me is the opportunity to create structure, elevate teams, and help businesses grow in sustainable and impactful ways. Whether I’m managing cross-functional teams or refining internal workflows, I bring energy, focus, and a deep commitment to delivering results with empathy and precision.More...
David Meneses Montoya
Virtual Assistant
Verified
David Meneses Montoya is a highly skilled Virtual Assistant with over five years of experience in streamlining administrative processes for tech startups and entrepreneurs. Known for his exceptional organizational skills and proactive problem-solving, David has successfully managed complex scheduling, email correspondence, and project coordination for clients across three continents. His expertise in digital tools and platforms has enabled him to enhance productivity and efficiency, earning him a reputation as a reliable and innovative support professional. David holds a degree in Business Administration and is passionate about leveraging technology to simplify business operations.More...
Alejandra Sánchez
Auxiliar administrativo y recepcionista escolar@La Salle Congrés
Verified
Alejandra Sánchez Pérez is a dedicated Customer Support Specialist at SELLBYTEL Group Spain, where she leverages over five years of experience to enhance customer satisfaction and streamline support processes. Known for her exceptional problem-solving skills and empathetic communication style, Alejandra consistently exceeds performance targets and fosters strong client relationships. She played a pivotal role in implementing a new customer feedback system that increased positive feedback by 30% within a year. Alejandra holds a Bachelor's degree in Business Administration from the University of Barcelona and is passionate about utilizing technology to improve customer service experiences.More...
Rosa Sánchez
Operations manager / Customer Service
Verified
Executive Summary:
Operations and customer service have seen significant improvements over the last quarter, with reduced customer complaints and increased overall satisfaction. Our new customer service strategy has been effective in resolving issues faster and improving communication. However, there are still areas for improvement, particularly in reducing wait times and further enhancing customer experience. The implementation of new technologies and staff training are recommended for the next quarter to ensure continued progress. The operations team has also successfully streamlined several processes, resulting in increased efficiency and reduced costs. Nevertheless, we need to focus on supply chain optimization to ensure timely delivery and stock availability. The upcoming quarter will require strategic planning and investment in these areas.More...
Angie Pérez
Foreign language education@IWS Services
Verified
I am a dedicated professional in the field of foreign language education currently working at IWS Services. With a deep passion for linguistics and cross-cultural communication, I had made significant contributions to language learning methodologies. I hold a degree in language teaching and had honed my skills in various educational settings before joining IWS Services. My proficiency in multiple languages and understanding of different cultures set me apart in my field. I am committed to fostering an inclusive environment that encourages and facilitates language learning.More...