Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
EverHealthProduct Owner
Apr. 2024• Manage two charge capture teams as their Product Manager while also serving as Product Owner for DrChrono on the Engagement and Communications team.
• Define and communicate product vision, strategy, and roadmaps, ensuring alignment with business objectives and customer needs.
• Own and prioritize the product backlog, ensuring features are well-defined, groomed, and delivered based on business value and user impact.
• Led the transition of engineering teams from Kanban to Agile methodologies, implementing sprints to improve efficiency, streamline processes, and enhance product delivery.
• Transformed Engagement and Communication team backlog, identifying 500+ defect tickets, triaging and closing 300+, improving efficiency and prioritization of entire backlog
• Collaborate with cross-functional teams, including engineering, UX/UI, customer success, and sales, to deliver clear user stories, acceptance criteria, and product requirements.
• Facilitate sprint planning, stand-ups, and retrospectives, ensuring teams remain focused on delivering high-value features and resolving blockers.
EverHealthManager of Customer Support
Apr. 2023 - Apr. 2024• Managed and oversaw a team of customer support representatives, providing coaching, feedback, and professional development opportunities to ensure exceptional service delivery.
• Collaborated with cross-functional teams, including product development and customer success, to identify and resolve complex customer issues.
• Created a comprehensive Knowledge base for a SaaS healthcare product, improving efficiency and accuracy of support interactions.
• Drove initiatives to improve customer satisfaction and retention rates, including the implementation of new support tools and resources.
EverHealthProduct Specialist
Jul. 2021 - Apr. 2023• Managed client accounts through onboarding, implementation, support, and success phases, establishing rapport and relationships with key stakeholders. • Implemented documentation and trained L1 support through a multi-company merge, while defining role expectations and maintaining client support of 2 products, using SQL for backend database research and maintenance.
AppleProject Manager Career Experiece
Feb. 2021 - Jul. 2021• Collected, interpreted, and analyzed data to report back to relevant members of the business.
• Prioritized data requests, analyzed workflow, and implemented a strategy of organizing projects and timelines for data requests team-wide within a large organization.
AppleTechnology and Merchandising Pro
Jul. 2019 - Sep. 2021Chicago, Illinois• Executed all visual merchandising strategies and led teams to execute new merchandising layouts.
• Worked with leaders to build effective teams to accomplish tasks and supported other flagship stores in executing visual merchandising strategies.
AppleSpecialist
May. 2017 - Jul. 2019Chicago• Developed comprehensive knowledge of macOS, iOS, watchOS, tvOS, iCloud, Apple Music, and the Apple ecosystem.
• Helped communicate helpful tips and information around current and upcoming devices and software throughout a large team.
Super Soccer StarsCoach
May. 2015 - Apr. 2017Greater Chicago Area
StarbucksBarista
Oct. 2013 - Aug. 2015
Intch is a Professional Networking App for the Future of WorkSee more people like Jayme on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1027651 people
17
Application Developer @ Nile27
16
Manager Solution Consulting @ Alkami Technology
16
Program Manager @ DISH Network
164069 people
16
Manager Solution Consulting @ Alkami Technology
17
Business Analyst
16
Director, User Experience Design @ Cox Automotive Inc.